EBay managed payments may have caused my bank accounts to be closed

Rotti

RFW said:

soolin said:

Ayden is just another third party processor like paypal- it isn't owned by ebay but obviously have a much better deal with them.

Yes. It saves Ebay having to set up their own financial services which is quite costly and takes years.

On the subject of getting a credit card, the MSE eligibility checker is quite good and if there is eligibility will put you on the right path.
Capital One is pretty good at offering a relatively low credit start for those with poor credit rating but increasing it as time passes and it's managed well. The other I can think of is Aqua. As Martin Lewis is prone to always point out, on the high percentage credit cards make sure you pay it off in full each month.

I'm probably the worst kind of customer for the bank having never had an overdraft and credit card is paid off every month so no interest.  I have always lived in the black so thought my score would be low but went to Experian and found it a lot higher, in teh good zone.  And yet the chance of most credit cards is 0%!!  I have an excellent credit rating and a pile of savings but they prefer people in debt as they can make more out of them.  So far have been on the phone all day and have just managed to get a call from my branch manager having had the local estate agent nip round and ask her for a call.  She doesn't understand it either so is making some enquiries.  The latest is that they have closed the accounts due to a breach of the terms and conditions (of which there are 12), won't tell us why and say they don't have to - according to their terms and conditions!!  All I can find is "For a Basic Bank Account, we’ll tell you why we’re ending the agreement, unless it would be unlawful for us to do so"  And yet they won't! 

KxMx

Basic Bank Account is a specific product and not one you had from the details given in your OP.

https://www.hsbc.co.uk/current-accounts/products/basic-bank-account/

Might it be worth you & hubby getting a free credit report to see if anything looks amiss?
Just thinking there may have been some outside fraud activity that spooked HSBC into the wrong conclusion?

I do hope that you get some answers and your accounts reinstated. 

Even if they are I'd highly recommend opening another account somewhere else and putting some money in it, it's never a good idea to have all accounts in one bank not just because of issues like this but technical failures etc. 

Rotti

Well following four days of trying to get answers from the bank with no success, complaint has been responded to in the usual way with "we don't care, go to the Ombudsman".  We have two months to organise new accounts but they have already cut off third party access to the OH's account - the one the eBay payouts are sent to.  So maybe that is what has sparked the review and although they are on the list of banks that accept the agreement maybe they are not happy with it now.  Either way they have messed us right up!  To think in the old days of the Midland they were "The Listening Bank"!!