Returns cut off for Sports Direct

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JustAnotherSaver

robatwork - no problem, the return didn't go. I was going to do it today but when Hermes took my money but didn't provide me a returns label or barcode or whatever I need to print off in shop, just no email whatsoever, nothing in my Hermes account - that was it, done with.

So now I have the process of trying to get my money back from Hermes for a label they never gave me.

Would you even bother disputing the charge with the bank or would you deal solely with Hermes?

powerful_Rogue - I'm a size 10, she ordered an 11. For clarification, an 11 came and I am a 10.

Manxman_in_exile

Yes.  If your wife ordered by looking at the US sizes rather than the UK sizes, then they would be too small for you, not too large.

Or do you mean she was actually looking for a UK 9 but she wrongly thought she was looking at US sizes, so ended up ordering a UK 10 rather than a UK 9?

I've tramped up nearly 100 Munros and I agree wholeheartedly with powerful_Rogue that bigger is better when it comes to walking boots.  If the boots are too long then that isn't a problem (especially when going downhill), and if your feet are swimming around then you can get volume adjusters and tongue adjusters.  I have sometimes worn three pairs of socks.

A lot of people also don't know how to customise the fit of their footwear by lacing them properly.  If you arrange the lace properly you can lock your heel in place against the heel cup, and that's all you need to revent blisters.  

Money_Grabber13579

Do you not just have 14 days to notify them you want to return and then a further 14 days to actually send them back? Although, I couldn’t quite follow the timeline, as it suggested they were picked up in early November, such that you’d be well out of time to send back.

JustAnotherSaver

JustAnotherSaver said:

For clarification, an 11 came and I am a 10.

They're still an 11 and i'm still a 10

jon81uk

Money_Grabber13579 said:

Do you not just have 14 days to notify them you want to return and then a further 14 days to actually send them back? Although, I couldn’t quite follow the timeline, as it suggested they were picked up in early November, such that you’d be well out of time to send back.

They were ordered in November. So the normal timeframe has passed.
Sports Direct allowed extended Christmas returns to the 9th January to allow 14 days from Christmas.

Jenni_D

But as mentioned previously, if the cancellation rights sent to the purchaser in writing (email is OK, a link in an email is not) - assuming they did send them - were not compliant with the CCRs then the cancellation period extends to 14 days after they do send details of the cancellation rights (up to a maximum of 1 year and 14 days). That's why it was mentioned to check what was actually sent - because the website notice is non-compliant. (If they didn't send anything in writing then the same extended limits apply).

Parking_Eyerate

Jenni_D said:

But as mentioned previously, if the cancellation rights sent to the purchaser in writing (email is OK, a link in an email is not) - assuming they did send them - were not compliant with the CCRs then the cancellation period extends to 14 days after they do send details of the cancellation rights (up to a maximum of 1 year and 14 days). That's why it was mentioned to check what was actually sent - because the website notice is non-compliant. (If they didn't send anything in writing then the same extended limits apply).

I am doubtful as to whether the website notice is non-compliant; I certainly don't think it is definite that it is. As mentioned above, I think that saying '14 days from the date of delivery' allows for the correct statutory period (since I think following an ordinary interpretation it takes you to two weeks after the date of delivery). I also presume it would have been reviewed by a solicitor.
Has this advice been given before? Can you clarify why the website wording is considered to be unquestionably non-compliant?

Jenni_D

It is 14 days commencing the day after delivery. (Delivery day is Day 0). The T&Cs as stated reduce the cancellation period by 1 day and thus are non-compliant with the CCRs.  

Parking_Eyerate

Jenni_D said:

It is 14 days commencing the day after delivery. (Delivery day is Day 0). The T&Cs as stated reduce the cancellation period by 1 day and thus are non-compliant with the CCRs.  

But I would say that saying '14 days from the date of delivery' means that the delivery day is day 0. I would say that 14 days from today, the 10 January, is the 24th January. Would you say that 14 days from today (the 10th January) is the 23rd January?