Email Problem

laserbeam

I use Hotmail from Outlook but recently I have had no emails at all I got my wife to send me a mail but I never received it.I have spotted a icon in the task bar and when I checked it was for something called Email for Windows and it is listed in my apps.Is this something I installed accidently.There is a option uninstall it bt if I do that how will it affect my normal email account ie will I lose everything on there.Forgot to say the icon is shaped like a envelope.I use windows 10.

giraffe69

How do you collect your emails? Can you go on to the web and see any from there? If there is a new mail application on your computer it won't pick up emails until it is configured(and you may not wish to use it anyway). If you uninstall it it will not affect your hotmail account which you should be able to see both online and also if you set up an offline email client.

laserbeam

Thank's for that giraffe69 will go ahead and uninstall it

Ant555

As already suggested by giraffe69 - try checking your emails on the web www.outlook.com -

if your email is an @hotmail.com or @outlook.com then simply sign in and if your messages are all seen then relax and know that the solution is likely to be very easy. - you can uninstall whatever you like on your lap top and it wont affect your messages stored on their servers.

Log on to www.outlook.com and report back if all your messages are seen.

laserbeam

I have uninstalled the app but now have a problem in that I do not get any emails in my hotmail account but I get them on my phone which is the same account.I sent myself a email from my other account and my wife sent another email but none arrived although they are both on my phone..

J_B

laserbeam said:

I have uninstalled the app but now have a problem in that I do not get any emails in my hotmail account but I get them on my phone which is the same account.I sent myself a email from my other account and my wife sent another email but none arrived although they are both on my phone..

So, they did arrive!

How/where did they not arrive?

laserbeam

They did not arrive into my email account on my laptop but they are in my email account on the phonel 

Ant555

laserbeam said:

They did not arrive into my email account on my laptop but they are in my email account on the phonel 

What app are you using on your lap top to view your email or are you using a browser and going to www.hotmail.com

Its good news that new messages are seen 'somewhere'.

Neil_Jones

If the account has two step authentication on it then to get a third party app to use it it'll need an app password:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944