Late Supermarket Delivery

110 Posts


Hello,
Ordered my Christmas shop from Morrisons, was due for delivery between 21:00-22:00 on the 21st.
No delivery arrived and no contact was made, and customer service was closed. I stayed up until midnight in case it was late.
Next morning again no contact so called customer services to be told it would be delivered at some point that day (no time specified).
After a few calls it eventually arrived just before 13:00.
I had to purchase food for breakfast/lunches from local shop because of disruption, and was unable to carry out work plans (but still worked at home) as a result.
I have made a complaint and have been offered a refund of £7 delivery fee, and a £5 voucher. I feel this is a disproportionate amount (essentially just £5) for the amount of disruption created? Late delivery (over 15 hours) , zero initiative from retailer to inform me etc, extra shopping, change in work plans.
Anyone have any experience of this and know what I should be asking for?
Ordered my Christmas shop from Morrisons, was due for delivery between 21:00-22:00 on the 21st.
No delivery arrived and no contact was made, and customer service was closed. I stayed up until midnight in case it was late.
Next morning again no contact so called customer services to be told it would be delivered at some point that day (no time specified).
After a few calls it eventually arrived just before 13:00.
I had to purchase food for breakfast/lunches from local shop because of disruption, and was unable to carry out work plans (but still worked at home) as a result.
I have made a complaint and have been offered a refund of £7 delivery fee, and a £5 voucher. I feel this is a disproportionate amount (essentially just £5) for the amount of disruption created? Late delivery (over 15 hours) , zero initiative from retailer to inform me etc, extra shopping, change in work plans.
Anyone have any experience of this and know what I should be asking for?
1
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My issue is with poor customer service which meant I was unable to plan my day properly.
The t&cs state you would be contacted in case of any delay. The replacement driver said the original driver just didn't bother and went home.
I was also promised a refund of delivery charge immediately, this only happened when I chased them post Xmas.
I understand covid has caused issues, but not in this case.
Supermarkets aren't the only places selling food. I can get it couriered overnight from a farm for a fiver or from a foodservice company for £4. Delivery is free from Milk & More, for example.
I'm 25 miles from the shop - maybe it saved them a whole trip to this area.
I have had the same as you - the most they have given me was £5.00 towards the next shop and a refund on the delivery charge. I could not really complain per se, I just expected it to be part and parcel of using such a service. I was a little digruntled but just got on with it. From now on, if there is anything out of stock I just pop to the local corner shop!