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John Lewis - incorrect Chromebook description on website
Comments
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^^^ Quite. I don't know why you got flack - given that you'd already addressed the very point the poster complained about! 🙄Jenni x1
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Did you ask them for a resolution or did you just point out the mistake?Cocorico said:
I had hoped that they might offer to replace it with the item that they were advertising on their website when I ordered, i.e. the Chromebook with a touchscreen.The_Fat_Controller said:Obviously a genuine mistake on their behalf.
As they have apologised I guess they would be obliged to refund you if even if you have used the device.
What have you asked for and what have they offered to overcome your unhappiness ?1 -
What did your original email to JL say, were you just pointing our their error or did you ask for a resolution
Thrifty Till 50 Then Spend Till the End
You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time0 -
What's the price differential between the two items?Cocorico said:
I had hoped that they might offer to replace it with the item that they were advertising on their website when I ordered, i.e. the Chromebook with a touchscreen.The_Fat_Controller said:Obviously a genuine mistake on their behalf.
As they have apologised I guess they would be obliged to refund you if even if you have used the device.
What have you asked for and what have they offered to overcome your unhappiness ?1
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