John Lewis - incorrect Chromebook description on website

Jenni_D

^^^ Quite. I don't know why you got flack - given that you'd already addressed the very point the poster complained about! 🙄

theonlywayisup

Cocorico said:

The_Fat_Controller said:

Obviously a genuine mistake on their behalf.

As they have apologised I guess they would be obliged to refund you if even if you have used the device.

What have you asked for and what have they offered to overcome your unhappiness ?

I had hoped that they might offer to replace it with the item that they were advertising on their website when I ordered, i.e. the Chromebook with a touchscreen. 

Did you ask them for a resolution or did you just point out the mistake?

Ms_Chocaholic

What did your original email to JL say, were you just pointing our their error or did you ask for a resolution

Thrugelmir

Cocorico said:

The_Fat_Controller said:

Obviously a genuine mistake on their behalf.

As they have apologised I guess they would be obliged to refund you if even if you have used the device.

What have you asked for and what have they offered to overcome your unhappiness ?

I had hoped that they might offer to replace it with the item that they were advertising on their website when I ordered, i.e. the Chromebook with a touchscreen. 

What's the price differential between the two items?