Vodafone broadband contract

pphillips

My original Vodafone broadband contract was for £23 per month, this was reduced by £2 because of a Vodafone together discount. I then took out a new broadband contract online with Vodafone for £22 per month, but this caused my monthly bill to go up by £1 per month.

Vodafone claim £22 per month includes Vodafone together, but that wasn't my understanding.

Who is right in this situation?

Neil_Jones

What do your T&Cs say?

pphillips

Neil_Jones said:

What do your T&Cs say?

"Terms & Conditions:

£6 monthly upgrade saving: This monthly discount will only apply during your 24-month minimum commitment period. After this, your monthly discount will no longer apply (this excludes Vodafone Together discounts, which will continue to apply, if relevant). In addition, after your initial 24-month contract, your monthly price will increase by £3.

Vodafone Together discount: If you have signed up to an eligible Pay Monthly Mobile plan and a Pro Broadband plan you will be eligible for a discount on your Pro Broadband plan. Both services must remain connected to continue to receive the discount. The discount amount will vary depending on what Pay Monthly Mobile plan you have. Please see your Home Broadband Charges Guide at vodafone.co.uk/priceguide for more information on discounts."

Neil_Jones

Well as that says there is no fixed discount for Together, its dependent on what the Price Guide says, which is:

"ff you have an active Home Broadband Pro plan (purchased on or after the 5th of March 2021) and an active eligible Pay Monthly Plan (as described below), you are a “Vodafone Together” customer and will be eligible for a Vodafone Together Discount (‘Discount’) as per the table below [https://www.vodafone.co.uk/cs/groups/configfiles/documents/document/vfcon112140.pdf page 7].. Vodafone Basics customers are not considered “Vodafone Together” customers and therefore aren’t eligible for the below discounts"