Royal Mail .. Small parcel .. is 165mm too thick

Norman_Castle

custardy said:

Norman_Castle said:

custardy said:

googler said:

The counter staff took out the measuring tape and checked the parcel I posted the other day....

And having weighed another at under 2kg, I packed it, put it on the scales, and ....2.05kg. £8.99 was the price of not re-packing it 

POC has a contract with RM.
Failing that by sending underpaid items has consequences for them.

If the PO decides an item is a large letter or parcel but RM judge it differently are customers penalised? I ask for the postal service I want but never suggest the size.

The size is the size, the weight is the weight. These dictate the price/format There is no 'judge'
Been 14 years since size was an element of RMs pricing yet it comes up like its some new scenario
The item would be surcharged as per underpaid items

No ones suggesting its a new scenario. My PO rarely measure parcels. If the PO judge an item to be a large letter but RM judge it to be a small parcel its unfair on a customer to pay for the POs error.

custardy

Norman_Castle said:

custardy said:

Norman_Castle said:

custardy said:

googler said:

The counter staff took out the measuring tape and checked the parcel I posted the other day....

And having weighed another at under 2kg, I packed it, put it on the scales, and ....2.05kg. £8.99 was the price of not re-packing it 

POC has a contract with RM.
Failing that by sending underpaid items has consequences for them.

If the PO decides an item is a large letter or parcel but RM judge it differently are customers penalised? I ask for the postal service I want but never suggest the size.

The size is the size, the weight is the weight. These dictate the price/format There is no 'judge'
Been 14 years since size was an element of RMs pricing yet it comes up like its some new scenario
The item would be surcharged as per underpaid items

No ones suggesting its a new scenario. My PO rarely measure parcels. If the PO judge an item to be a large letter but RM judge it to be a small parcel its unfair on a customer to pay for the POs error.

They have the tools to measure/weigh items.
Again it is not 'judge'. The size/weights are set
If an item sent via PO is surcharged then you lodge a complaint with POC.
They have a contract to supply counter services and as such are expected to do that within the services parameters

cx6

The PO have a 'large letter slot' and a 'small parcel box'to measure your package.

They tend to be pretty strict on the slot - if it won't fall through it isn't a large letter.

The parcel box the same on l x w but depth is a bit more sloppy

martindow

cx6 said:

The PO have a 'large letter slot' and a 'small parcel box'to measure your package.

They tend to be pretty strict on the slot - if it won't fall through it isn't a large letter.

The parcel box the same on l x w but depth is a bit more sloppy

In practice in my local office they tend to judge them by eye and it surprises me that they don't check the size of parcels that are on the limit.  I'm sure that they must develop a good sense of whether items are oversize or not, but I'm sure that mistakes must occur.

ballisticbrian

custardy said:

possibly. 

How are you sourcing bags. Are you putting in a request via your account?

By logging into the Royal Mail shop with my account details.

custardy

ballisticbrian said:

custardy said:

possibly. 

How are you sourcing bags. Are you putting in a request via your account?

By logging into the Royal Mail shop with my account details.

IME far easier to build a relationship with your postie/local office.
Requests for bags go through to unit manager/MCs
Delivery offices have bags on hand as a daily product. Ask your postie if they can drop off bags the next day or if you have a collection driver ask them to drop some off.
If standard practice for feeding bags to Post offices and most seasoned collection drivers should be carrying bags with them.