Refund vouchers only?

taconite2

Hi all,

I bought some boots online and I don't like them so I want to return them for a full refund under distance selling regulations , however I've just noticed the following refunds policy -

"We operate a no-nonsense returns policy and if you return an item within 14 days of receipt, we'll give you back the amount you paid for the item or offer an exchange, whichever you prefer, no questions asked. Any sales items will be refunded onto a e-wallet which have to be spent within 12 months. If the item is returned after the 14 days the item will be exchange only or placed on an e-wallet. Please note any items bought in sale or flash offers are refunded to an e-wallet."

I also noticed on the gov.uk website "Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price."

I would have thought my refund would have been back in the same way I paid for them? I.e. Credit card

How can I approach this with the retailer?

Thanks

cx6

Tell them their terms are unlawful and that you want a refund to your card. If they refuse report them to trading standards and contact your credit card.

All assuming this is a uk company !

taconite2

OK! I'll ask first nicely then bring out the trading standards with them. Failing that I'll get onto the credit card - They were £103 so guessing it's covered under section 75.

All assuming this is a uk company !

It is UK based.

PragmaticMoneySaver

^ What he said,

Just point out to them, politely, their folly and request confirmation that your refund would indeed be onto the original payment method in accordance with the current legislation

born_again

taconite2 said:

OK! I'll ask first nicely then bring out the trading standards with them. Failing that I'll get onto the credit card - They were £103 so guessing it's covered under section 75.

All assuming this is a uk company !

It is UK based.

Does the £103 include postage?

taconite2

born_again said:

taconite2 said:

OK! I'll ask first nicely then bring out the trading standards with them. Failing that I'll get onto the credit card - They were £103 so guessing it's covered under section 75.

All assuming this is a uk company !

It is UK based.

Does the £103 include postage?

It was free delivery.

taconite2

PragmaticMoneySaver said:

^ What he said,

Just point out to them, politely, their folly and request confirmation that your refund would indeed be onto the original payment method in accordance with the current legislation

Thank you - will give them a call tomorrow

Manxman_in_exile

If you have not already done so, you need to quote s34(7) of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

s34(7)  "The trader must make the reimbursement using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise."

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (legislation.gov.uk)

It's that legislation that specifically applies to "change of mind" purchases made at a distance/online etc  (The preceding sections 29 - 33 explain the right to withdraw or cancel)