ATOL/TTA timescales

lisyloo

Can anyone advise on timescales for ATOL & TTA if my travel agent goes out of business (likely as they are a specialist to an area that has been closed for almost 2 years).

MattMattMattUK

ATOL estimate "within 28 days". It might depend how big the company is and whether they have a bunch of people abroad as ATOL always prioritise getting people home first. I have never had to use them personally, but a family member did a few years back and had no issues with ATOL.

https://www.caa.co.uk/atol-protection/make-an-atol-claim/making-an-atol-claim/

lisyloo

That’s fantastic. 

I was asking as agent (who doesn’t want us to cancel) said 2 years to get our money back.

it’s a small firm and I don’t believe anyone is abroad (country been shut since March 2020).

lisyloo

I’ve spoken to the TTA this morning and they said that we’d all go through the TTA - both us without flights and our friends who included flights.

Alan_Bowen

TTA does not have the same resources as the CAA and has just had their biggest failure ever, Teletext Holidays, nevertheless they're estimating a 12-week turnaround for refunds so where the 2 years came from is anyone's guess!

lisyloo

Alan_Bowen said:

TTA does not have the same resources as the CAA and has just had their biggest failure ever, Teletext Holidays, nevertheless they're estimating a 12-week turnaround for refunds so where the 2 years came from is anyone's guess!

A very desperate travel agent who wants to keep our deposit by persuading us to postpone our holiday a 3rd time.
I don’t think they are a bad person, I think they are desperate and panic’d, but nevertheless they haven’t really helped their cause by lying to us so transparently.

it will be easier for us if they go bust.