Look After My Bills / Avro Energy / Green Energy / Shell / Octopus

adm37

I've been left in a very vulnerable place with LAMB, started of ok and they put me on to Avro Energy for 12 months, then they switched me to Green Energy until they went bust.

The only email I've received from LAMB was last September telling me to sit tight and when Shell send me a bill that I should then contact them to move again.

Shell has never contacted me, LAMB do not allow any form of communication, Green Energy have obviously stopped talking to me and now, I have a £189+ bill from Avro Energy that I found in my Junk folder.

I've called Avro Energy numerous times but ultimately end the call after suffering 'on-hold' music for over an hour. 

I contacted Octopus to be directed to send an email and after two weeks - zilch!

So what am I supposed to do?

adm37

I should say that the Avro Energy bill is from last May, surely I would have to have paid my final bill on changing suppliers like all other times?

No land mail supporting this just an email.

MWT

adm37 said:

I should say that the Avro Energy bill is from last May, surely I would have to have paid my final bill on changing suppliers like all other times?

No land mail supporting this just an email.

I would ignore that since it is from last year, and Octopus are not going to be able to deal with that in any way at all unless the Administrators for Avro raise a new bill for you.

Start by checking who your supplier really is at the moment...

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/finding-your-energy-supplier-or-network-operator

jbuchanangb

If you have a genuine debt to Avro which you overlooked and haven't paid, then it would not be a good idea to ignore it. These things have a habit of turning up 2 years later in the hands of debt collectors. As you say, the normal process would have been applicable, i.e. that you pay your final bill to the supplier you are leaving. Regarding the transition from Green to Shell in the SOLR process, I see no reason whey you should not contact Shell, preferably to provide them with meter reading(s) from about 27 September when they took over your supply.

QrizB

adm37 said:

So what am I supposed to do?

Unsubscribe from LAMB, at least until the energy market is back to normal.

adm37

MWT many thanks for that for that link which showed me that they have two different entries for my address with Octopus (gas supplier) as one supplier and another being Shell - So something clearly wrong there.

Also the link. you sent will not show who my supplier is for electric.

Thanks for the other posts too and concur, ignoring a bill can bite me later but  how do I know what is real without receiving a letter. Always bothered by emails that land in my Spam folder!

adm37

I don't care how or when LAMB get back to normal but the way they've acted, I will never trust them again - done with them

adm37

Update from a call this AM

Called the  0330 058 1966 that was contained within the email from Avro / Administrators to discuss how they can demonstrate to me that the email I received in my Junk folder was legit (bearing in mind zero other communication like a RM delivered letter).

Still wanting to be cautious, I spoke with their representative called Rhys and gave him the reference number of my account to which he then called me by my first name - all good there then.

I then asked how, after almost 12 months, can he/they tell me that I owe an outstanding amount now I'm two supplier past them. 

Furthermore, when he quoted details from my switch to them, I asked who had made that switch, which would indicate to me a full working knowledge of the situation - Rhys then answered by stating that they don't have all the information to enable him to answer.

My next observation to him was along the lines of, if you don't have all the information, how can I be sure that you have the information to demonstrate clearly to me that money was owed - the line was dead and the call ended!

Thoughts please?