Barclaycard 'Verified by Visa' incorrect phone number

Johntea

I tried to purchase something for £450 online yesterday using my Barclaycard which triggered the 'Verfied by Visa' screen

The problem is the only option it gives me to verify is to text a code to a mobile number that I no longer use!  Oddly I triple checked my mobile number in the Barclaycard online banking and it is set to my correct mobile number which hasn't changed in 10+ years now!

Is this a Barclaycard problem or is there some Verified by Visa site that I need to login to and update?  Seems odd it doesn't even offer me any other options such as being able to verify via the Barclaycard app either!

MattMattMattUK

Johntea said:

I tried to purchase something for £450 online yesterday using my Barclaycard which triggered the 'Verfied by Visa' screen

The problem is the only option it gives me to verify is to text a code to a mobile number that I no longer use!  Oddly I triple checked my mobile number in the Barclaycard online banking and it is set to my correct mobile number which hasn't changed in 10+ years now!

Is this a Barclaycard problem or is there some Verified by Visa site that I need to login to and update?  Seems odd it doesn't even offer me any other options such as being able to verify via the Barclaycard app either!

Call Barclaycard and get them to update the phone number.

Check your mobile number’s up to date

It’s important that we have your correct UK mobile number so you can confirm it’s you when you’re shopping online.

Check that we have the right one using online servicing, the Barclaycard app or by calling us on 0800 151 0900.

https://www.barclaycard.co.uk/personal/customer/confirm

[Deleted User]

When i've had to use the Verify method i get given a choice of cards via a dropdown list, it offers the 2 numbers that i own.
I would, firstly,  go back into your issuers account and deselect out of date ones.

nyermen

I seem to recall having to sign up specially for VBV many years ago, it may be there's a separate registration with that service. The bank should be able to confirm.