Music Magpie rip off!!

fjdools
fjdools Posts: 3
First Post
Newbie
edited 5 January 2022 at 5:32PM in Praise, vent & warnings
Hi I wanted to share my experience , vent and see if anyone has any answers or similar experiences.

Do not trust the claimed on year warranty from Music Magpie.
I bought a phone for my daughter £270+, it was fine. Stopped working 6 months later. Sent it back no problem under warranty they they reported back that it had been accidentally damaged so the warranty was void. I know the phone isnt accidentally damaged ( its still in excellent exterior condition) so i asked for details and they then reported and sent me photos that the tamper/waterproof seals and stickers inside were damaged and that it had been repaired by a third party so the warranty was void.
I know that we have not sent it to be repaired anywhere since purchase from MM, why would we as its under warranty with them?
So either they have sold us a faulty phone OR the repairers have damaged it when inspecting it.
Now they have closed the request and refuse to deal wit the issue any longer... unbelievable!
DO NOT TRUST MUSIC MAGPIE there are plenty of examples out their of similar cases to this if you look hard enough.

Anyone know if theres anything to do?
many thanks & happy new year!

Comments

  • Carrot007
    Carrot007 Posts: 4,534
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    Or the tamper/waterproof stickers were already showing when you bought it.

    The water ingress stickers are easily triggered.

    I would not buy a seocnd hand phone expecting a warrenty unless there was proof these things were not already trippe.d Or course proving that may trip them.

    So in comes down to understand thge tech and the market and avoid if you expect a warrenty.

    Or course stopped working is not much of a description either so....
  • Thanks, i think....

    The problem  is i think as you state getting proof of the phone condition before you by it, my understanding was i bought an item in good condition from a reputable company with a years warranty. This is obviously was not the case and the damage  was already done or done with the phone not being checked properly prior to sale or by the repairer as above. 

    FYI the phone just stopped turning on and all you get is the apple symbol on screen for a few seconds then back to black. We have taken all the restart/ reboot steps we can find to try and fix at home.

    Any practical advice on how to get the  phone fixed or get my money back would be welcome.
    Thanks
  • JJ_Egan
    JJ_Egan Posts: 20,281
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    Upon purchase phone worked .
    So no water damage is 99% likely .
    Six months later water damage .
    Fixed take it to an independent repairer .
  • Hi thanks for your comment & advice
    They didnt say it had water damage, as above they said & "sent me photos that the tamper/waterproof seals and stickers inside were damaged and that it had been repaired by a third party" which i know we didnt.

    If you mean to get it fixed take it to and indepenent:
    My wife spoke to an independent repairer recently and was told the model wast worth fixing which made us think that Music Magpie or the repairers know this and are using the excuse above not to honor the warrenty.
  • I have had the same thing occur Music Magpie asserted that "the fault 'is due to some form of accidental damage.'" despite me enclosing a report from Apple Support stating that \" 'no sign of damage and that hardware of the iPhone itself is the issue. A replacement is needed to resolve.' 
    "
    It appears that the Warranty is not what is appears I emailed them the following and am waiting for a response.
    "
    Hi
    Your refusal to honour the warranty is a contradiction to your stated returns policy. When I returned the item I enclosed a report from Apple Support which confirmed that was 'no sign of damage and that hardware of the iPhone itself is the issue. A replacement is needed to resolve.' You have not shown any evidence that contrary to opinion of Apple Support the fault 'is due to some form of accidental damage.'I request you to reconsider the claim.
    "
  • powerful_Rogue
    powerful_Rogue Posts: 7,467
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    semiotica said:
    I have had the same thing occur Music Magpie asserted that "the fault 'is due to some form of accidental damage.'" despite me enclosing a report from Apple Support stating that \" 'no sign of damage and that hardware of the iPhone itself is the issue. A replacement is needed to resolve.' 
    "
    It appears that the Warranty is not what is appears I emailed them the following and am waiting for a response.
    "
    Hi
    Your refusal to honour the warranty is a contradiction to your stated returns policy. When I returned the item I enclosed a report from Apple Support which confirmed that was 'no sign of damage and that hardware of the iPhone itself is the issue. A replacement is needed to resolve.' You have not shown any evidence that contrary to opinion of Apple Support the fault 'is due to some form of accidental damage.'I request you to reconsider the claim.
    "

    Did Apple actually do an indepth look at the phone? Just because there is no damage on the outside, does not mean it hasn't been dropped and damaged one of the internal components.
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