Avro - Octopuss

Kilroy62

We hit problems with Avro at the end of our year fix in June 2021. we wanted to get some info on the last bill but never received it. In July we gave up asking and switched to Sainsbury. Switch was confirmed meter readings sent and that was it in late August- or so we thought. 
Out of the blue we began getting email from Octopuss. We replied back that we had already switched earlier in the year and gave all the details but the emails kept coming.

We then checked and found they (Octopuss) had taken two payments after the account had switched. We have never done a direct debit with Octopuss. Apparantly the Administrator of Avro which are separate from Octopuss did this, and Octopuss have no information on that.

No problems - we cancelled the Direct debit and via bank got them both refunded to us. 
And then from Octopuss arrived this

Hi  How are you? My name is H***** and I will be happy to help you today. I can see you switched to EON on the 19th of September. The account is in a slight debit of -£66.63, due to the two refunds being more than the actual balance. Are you able to make this payment online? Let me know if you have any further queries about this or if there is anything else I can do for you. Look forward to hearing from you soon, Best wishes & regards, H***** M** - energy specialist for

from Octopus Energy So amazing amount of information Octopuss have got from old customers of Avro who left before administration. Now considering that the Smart readings went through and were also emailed with close date and all agreed

then we moved to Sainsbury. So bearing in mind we paid in advance each month how can there be a debit?
Anyway in short I said show me the data and verify this debit. Andgot this in reply 

Hi  Thank you for getting in touch to let us know you have switched away. Due to an increase in customer queries recently, we apologise that we have not been able to respond to you in our usual, timely manner. Any debt for accounts that were closed before 26/09 is the responsibility of the Administrator appointed by Avro. You can contact them at support@avroenergy.co.uk Any credits, once final billed by Avro's administrators, will move over to Octopus and we'll be able to refund this back to you once we have the information. Hope this helps! Kind regards, N*****

N***** from Octopus Energy Now even by their dates this was at least a week before administration - (really close on 7 weeks) So if this is with the Avro Administrator and not Octopuss why have they been given our data and taken money from our account?