Refund for day 2 PCR tests 5 January 2022 at 3:09PM in Coronavirus travel help & info 2 replies 154 views

Cuzzer19

We've just prepaid for day 2 PCR tests Randox said refunds were not given. Do we not have right to cancel for refund?

cx6

Not if the terms and conditions at the time of booking says 'no refunds'.

eskbanker

Cuzzer19 said:

We've just prepaid for day 2 PCR tests Randox said refunds were not given. Do we not have right to cancel for refund?

If you've just bought these (as in within 14 days), then you do have refund rights, as per https://www.randoxhealth.com/covid-19-terms-and-conditions

4. REFUND POLICY

4.1.1 You have a right to cancel the contract within 14 days of the date of order to receive a refund. Where Randox has begun to supply the service, the amount of the refund may be reduced to account for the value of services already supplied to you up to the point of cancellation. This amount is calculated by comparing the value of the services already supplied to you to the total paid for the service contract. The process for requesting a refund is detailed at 4.2.