Elderly couple not able to travel due to coronovirus contact.Tui won't move holiday of give refund

chrissieT

A couple in their 80's have received a text from Gov.uk that they have been in contact with a positive covid person.Tui says they are not allowed a refund or a date transfer of holiday as they aren't covid positive only advised to isolate.Surely if you're isolating you can't travel.They should have travelled 04/01/2022 but only received the text 02/01/2022.They have insurance with Nationwide but they say they are not covered as they don't have covid ! Do they have any rights at all it all seems very obscure ? They have always travelled with Tui for years so I thought they would be more helpful....... but no

biscan25

I don't think you have to isolate any more if a close contact (provided double jabbed). So they could have travelled.

emmajones1976

biscan25 said:

I don't think you have to isolate any more if a close contact (provided double jabbed). So they could have travelled.

^^^this. Unfortunately the elderly couple didnt follow the correct procedure and this isnt TUI's fault.

chrissieT

They received a text saying they had to isolate for 10 days from Gov.uk 

soolin

chrissieT said:

A couple in their 80's have received a text from Gov.uk that they have been in contact with a positive covid person.Tui says they are not allowed a refund or a date transfer of holiday as they aren't covid positive only advised to isolate.Surely if you're isolating you can't travel.They should have travelled 04/01/2022 but only received the text 02/01/2022.They have insurance with Nationwide but they say they are not covered as they don't have covid ! Do they have any rights at all it all seems very obscure ? They have always travelled with Tui for years so I thought they would be more helpful....... but no

As has been stated already assuming they were vaccinated then they could have travelled.
Current rules are here but page does update when new guidance is issued:

https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/when-to-self-isolate-and-what-to-do/

emmajones1976

chrissieT said:

They received a text saying they had to isolate for 10 days from Gov.uk 

....unless you are exempt. They clearly didnt read the rest of the text. Assuming they had both jabs, they were exempt. Have they had both jabs?

Sandtree

Rules on pinging are If you're told to self-isolate by NHS Test and Trace - NHS (www.nhs.uk)

Its a little unfair as it talks of Track & Trace and the app together in most places but conveniently drops the app from the big box about it being a legal requirement without explicitly pointing out the app is never a legal requirement.

This is potentially secondary anyway as your destination country may require a declaration that you havent had contact with someone and having been pinged it may not be possible to make such a declaration (would obv have to read exact wordings)

Unfortunately isolating but not infected is a scenario that often isnt covered... did they not try and reschedule the holiday? Its presumably still within TUI's covid related flexibility period.

emmajones1976

OP, this is what the wording of the text said on the 2nd November. I dont think it has changed since. As I asked, are they exempt (double jabbed)?

chrissieT

Bearing in mind their ages they are triple jabbed but they don't have internet or the app.They receive a government text telling them they must isolate for 10 days so they do as their asked (as this generation would).It seems a little unfair that they not only lose their holiday but also their hard earned pension.It seems this government seems to need to up it's game.

chrissieT

@Sandtree they did try to reschedule the holiday but you have to inform them 14 days before your due travel date which in this instance was impossible.

Caz3121

chrissieT said:

They receive a government text telling them they must isolate for 10 days so they do as their asked 

have you seen the text? does it not say "unless you are exempt"?