"No longer part of an ADR scheme due to not being part of the EU" ?

BogBeast

Bradden said:

I tjhink yopu are confusiong consumer rights and warranties.

Do you have anything in writing from the retailer where they offered to replace the card once stock was available. 

I will dig back through my emails/messages, but as they loaded the replacement order, I take that as implicit 🤔

BogBeast

I can't find any indication that their statement

No longer part of an ADR scheme due to not being part of the EU"

Is valid? Does anyone have an opinion on this?

theonlywayisup

Bradden said:

I think you are confusing consumer rights and warranties.

I do too but since I've covered that with the OP I'm going with the warranty option.

OP, the warranty you link to is given by the manufacturer.   The manufacturer is not ebuyer.  You need to go to the manufacturer and comply with the terms of the warranty.  They have said they will:

• Products sent in for RMA will only be REPLACED with another product of EQUAL OR GREATER IN PERFORMANCE (based on availability).

But as you have sent it back to ebuyer (the vendor) then you need to work out how they or you get it to the manufacturer (if that is what the warranty requires).

powerful_Rogue

BogBeast said:

I can't find any indication that their statement

No longer part of an ADR scheme due to not being part of the EU"

Is valid? Does anyone have an opinion on this?

I can't see they have ever been part of an ADR scheme. The fact we are no longer part of the EU would have nothing to do with this as it's never been law for a retailer to be part of an ADR.

BogBeast

theonlywayisup said:

Bradden said:

I think you are confusing consumer rights and warranties.

I do too but since I've covered that with the OP I'm going with the warranty option.

OP, the warranty you link to is given by the manufacturer.   The manufacturer is not ebuyer.  You need to go to the manufacturer and comply with the terms of the warranty.  They have said they will:

• Products sent in for RMA will only be REPLACED with another product of EQUAL OR GREATER IN PERFORMANCE (based on availability).

But as you have sent it back to ebuyer (the vendor) then you need to work out how they or you get it to the manufacturer (if that is what the warranty requires).

It had occurred to me in retrospect that I should probably have RMA'd to the manufacturer... I am sure that I read somewhere at the beginning that I would need to send it back via the original vendor..  Lesson learned... 

I guess I can ask for the card back ... Not sure of the chances after 9 or so months... (IIRC the warranty is one year, so I'll be outside of that)

bris

One of the pitfalls of demanding to send back to the retailer, many complaints on here are trying to demand that when the manufacture is quicker and easier to deal with a warranty issue.

As you now know Ebuyer do not deal with warranties, but will uphold you consumer rights which they are doing by giving you a refund, exactly what the law allows them to do.

The good news for Ebuyer though is they will receive a new card for the old card which has dramatically increaed in value.
So it's a win win for them.

Manxman_in_exile

@BogBeast - Resolver is nothing more than a go-between between you and whomever you are complaining to.  They don't really add any value to the process except - perhaps - helping you keep track of emails.

BogBeast said:

...

"Once an internal complaint process is exhausted, businesses must give the consumer details of a certified ADR provider and tell the consumer if they are willing to use them."

...

I don't think that is correct as I doubt that a business MUST give details of a certified ADR provider to the consumer.  What would be the point if they aren't willing to use them?

BogBeast said:

...

Ebuyer are telling me that they "No longer part of an ADR scheme due to not being part of the EU". Since this was introduced as part of the Consumer Rights Act 2015 this sounds like a garbage fob-off.

...

I'm not sure the Consumer Rights Act 2015 did introduce that, but I agree the bit about leaving the EU is almost certainly a pile of rubbish...   But as already stated, there is no law that I'm aware of saying they must participate in ADR.

BogBeast

bris said:

....
The good news for Ebuyer though is they will receive a new card for the old card which has dramatically increaed in value.
So it's a win win for them.

Yay!. oh..