Replacing a bathroom extractor fan under warranty

dhokes

My bathroom extractor fan has stopped working. I'm assuming the motor's failed. It's around 3 years old and under a manufacturer's 5 year warranty. The fan came with my new house and my understanding is I should go to the home builder to get it replaced. They're quoting around £130 for the work. It would be cheaper for me to buy the fan from Amazon and get a local electrician to replace it! I take it the home builder's not obliged to replace it at a cheaper price?

JJ_Egan

Contact the manufacturer if they are in charge of the warranty . But warranty is usually parts only .

Consumer Rights yes against the vendor but they are entitled to ask for a paid for report and any payment/ refund less three years usage .

dhokes

JJ_Egan said:

Contact the manufacturer if they are in charge of the warranty . But warranty is usually parts only .

Consumer Rights yes against the vendor but they are entitled to ask for a paid for report and any payment/ refund less three years usage .

I've contacted the manufacturer, Envirovent, and they've been very bad at responding to me. I've chased by email and telephone. What, if anything can I do to escalate this to get a replacement part/fan? I'm happy to pay someone to fit it.

FaceHead

dhokes said:

JJ_Egan said:

Contact the manufacturer if they are in charge of the warranty . But warranty is usually parts only .

Consumer Rights yes against the vendor but they are entitled to ask for a paid for report and any payment/ refund less three years usage .

I've contacted the manufacturer, Envirovent, and they've been very bad at responding to me. I've chased by email and telephone. What, if anything can I do to escalate this?

Not much. You aren't their customer, whoever bought the fan from the manufacturer is, and the terms of the manafacturer's warranty is probably that only the purchaser of the fan can claim against it (you might see if you can get hold of the fine print). With the manafacturer not obligated to act, there isn't much you can do to make them. 

Even if you could get hold of a replacement fan under warranty/goodwill, as JJ_Egan says, the warranty is likely to be parts only so a replacement fan isn't your main issue - it's the need to get the replacement fitted. 

Summary, this is home ownership. Replacing the fan is a potential DIY job if you're up for it, or you'll need to pay a local electrician. 

dhokes

FaceHead said:

dhokes said:

JJ_Egan said:

Contact the manufacturer if they are in charge of the warranty . But warranty is usually parts only .

Consumer Rights yes against the vendor but they are entitled to ask for a paid for report and any payment/ refund less three years usage .

I've contacted the manufacturer, Envirovent, and they've been very bad at responding to me. I've chased by email and telephone. What, if anything can I do to escalate this?

Not much. You aren't their customer, whoever bought the fan from the manufacturer is, and the terms of the manafacturer's warranty is probably that only the purchaser of the fan can claim against it (you might see if you can get hold of the fine print). With the manafacturer not obligated to act, there isn't much you can do to make them. 

Even if you could get hold of a replacement fan under warranty/goodwill, as JJ_Egan says, the warranty is likely to be parts only so a replacement fan isn't your main issue - it's the need to get the replacement fitted. 

Summary, this is home ownership. Replacing the fan is a potential DIY job if you're up for it, or you'll need to pay a local electrician. 

Sorry, I meant is there anything I can do to get a replacement part/fan rather than having to pay for one? I'm happy to pay an electrician to fit it.

FaceHead

dhokes said:

FaceHead said:

dhokes said:

JJ_Egan said:

Contact the manufacturer if they are in charge of the warranty . But warranty is usually parts only .

Consumer Rights yes against the vendor but they are entitled to ask for a paid for report and any payment/ refund less three years usage .

I've contacted the manufacturer, Envirovent, and they've been very bad at responding to me. I've chased by email and telephone. What, if anything can I do to escalate this?

Not much. You aren't their customer, whoever bought the fan from the manufacturer is, and the terms of the manafacturer's warranty is probably that only the purchaser of the fan can claim against it (you might see if you can get hold of the fine print). With the manafacturer not obligated to act, there isn't much you can do to make them. 

Even if you could get hold of a replacement fan under warranty/goodwill, as JJ_Egan says, the warranty is likely to be parts only so a replacement fan isn't your main issue - it's the need to get the replacement fitted. 

Summary, this is home ownership. Replacing the fan is a potential DIY job if you're up for it, or you'll need to pay a local electrician. 

Sorry, I meant is there anything I can do to get a replacement part/fan rather than having to pay for one? I'm happy to pay an electrician to fit it.

And other than ask the manafacturer nicely, I don't expect you can do anything to get them to give you a replacement fan rather than you pay for it. The warranty probably doesn't transfer to you so if asking nicely doesn't work I think you're out of luck.

A decent fan shouldn't cost more than £50, so getting a new one isn't a massive deal in the context of having to pay £100 to have it fitted. 

fenwick458

changing a fan in a new build property thats 3 years old shouldn't cost £100. should be very quick and easy to do DIY If you buy the exact same fan, if it's a new build there will almost certainly be a fan isolator switch so you can easily isolate it, then just take the cover off remove the cable, remove 4 screws, put the new fan in, connect it up, put 4 screws in, set the timer if it has one and put the front cover on

[Deleted User]

I had a bathroom fan fail in a new build after 2 1/2 years of use. I concluded that the most likely point of failure was the cheap and nasty PCB. I was able to source the part for a few £s. Fitting it was a 10 minute job. With the power isolated, I just took a photo of the wiring as was and then fitted and re-wired the PCB as per the photo.