Autodoc dispatch time

seatbeltnoob

Hello, I was wondering if anyone had experience ordering from autodoc?

Want to know how soon do they normally take to dispatch parts to UK? Maybe my expectations are too high, I ordered some parts around 11AM today (Monday) and it's still processing - I would have expected them to dispatch them same day given enough time.

It's a specialist part and I had a look online and din't see any UK retailers stocking it.

angrycrow

They are far from quick. My last order took over two weeks to arrive. That was in October / November. Part of the issue is the parts are dispatched from Germany.

They are much cheaper than Euro Car Parts but the trade off is the long lead time. 

KimJongUn88

Even normal service parts took circa two/three weeks to arrive and that was pre Brexit. They are very slow and if you read the reviews, a lot of times things are substituted for the wrong thing as well. 

Fingers crossed for you.

motorguy

seatbeltnoob said:

Hello, I was wondering if anyone had experience ordering from autodoc?

Want to know how soon do they normally take to dispatch parts to UK? Maybe my expectations are too high, I ordered some parts around 11AM today (Monday) and it's still processing - I would have expected them to dispatch them same day given enough time.

It's a specialist part and I had a look online and din't see any UK retailers stocking it.

Expect 2+ weeks.  It might arrive sooner but its unlikely.

Desperately slow.

venomx

Mine was really quick. It was shipped on the same day, and I received it within 5 working days

born_again

Going to depend on exactly it is coming form given they have bases in 27 european countries. So like the UK it may have been a public holiday. They may have staff issues due to covid? Courier may not have been picking up on Monday.

seatbeltnoob

Original order was £48, I decided to cancel the order and order it with TPS for £113 (collecting tomorrow morning). Hopefully can work and fix the car.

They had my order on "processing at warehouse" for 48 hours and I just livechatted and cancelled the order.

seatbeltnoob

autodoc seem to be a company that doesn't actually have items in stock, and they take the order and then scramble around from their supply chain to fulfill orders.

Mister-auto were a lot better, they could get orders out within the same week, dispatch next day, using a 2-3 day courier. But since brexit they've just decided to quit the UK.