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Aqua / Marbles etc - how to access statements older than 6 months?

ChronicThinker
Posts: 21 Forumite

in Credit cards
I want to access these but Aqua doesn't seem to have an option on their account settings to message them in writing. I have set my statements up as eStatements but they disappear into a black hole after 6 months – how do I request older ones?
I called them earlier and they said if I've got eStatements set up it's my responsibility to log into my account regularly and download these to my laptop so I have the file on there. Surely they can't deny my access to my own statements?
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I'm in the same boat & need access for tax purposes. Did you have any luck?0
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ChronicThinker said:I want to access these but Aqua doesn't seem to have an option on their account settings to message them in writing. I have set my statements up as eStatements but they disappear into a black hole after 6 months – how do I request older ones?I called them earlier and they said if I've got eStatements set up it's my responsibility to log into my account regularly and download these to my laptop so I have the file on there. Surely they can't deny my access to my own statements?
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