Aqua / Marbles etc - how to access statements older than 6 months?

ChronicThinker

I want to access these but Aqua doesn't seem to have an option on their account settings to message them in writing. I have set my statements up as eStatements but they disappear into a black hole after 6 months – how do I request older ones?

I called them earlier and they said if I've got eStatements set up it's my responsibility to log into my account regularly and download these to my laptop so I have the file on there. Surely they can't deny my access to my own statements?

Sazzaguba9

I'm in the same boat & need access for tax purposes.  Did you have any luck?

iwant2asave

ChronicThinker said:

I want to access these but Aqua doesn't seem to have an option on their account settings to message them in writing. I have set my statements up as eStatements but they disappear into a black hole after 6 months – how do I request older ones?

I called them earlier and they said if I've got eStatements set up it's my responsibility to log into my account regularly and download these to my laptop so I have the file on there. Surely they can't deny my access to my own statements?

I had the same issue, I found that you can find older statements on the mobile app whic hyou can share with yourself as a pdf.