SAMSUNG UE50RU7470UXXU 50"

jeff_chandler

TV has begun to give out a commentary on every programme we watch and it is most annoying. I have tried everything from looking at youtube videos to now asking on here. The youtube vids seem to be using older TV models than mine. Has anyone else experienced this and know how to shut it off. 
Thanks Jeff. 

TadleyBaggie

Sounds like Audio Description (AD) is turned on. Is this when watching regular broadcasts or using for example a catch up app on a smart TV? I've noticed today that on my Sony TV that AD is permanently turned on when using the All4 app.

jeff_chandler

Thank you for the reply. I seldom use catch up TV as you can't eliminate adverts like when recorded. 
Just watched Emmerdale and and it's like a running commentary, such a body is now eating crisps or drinking from a glass, it is driving me and the wife mad. 
I have searched through the settings but cannot find anything that fits the description as how to disable this most annoying feature. 
Thanks again Jeff. 

TadleyBaggie

So are you viewing via the built in Freeview tuners on the TV or an external device such as Sky, Freesat, Freeview or cable?

debitcardmayhem

try menu system accessibilty, its there on my sammy.

Oh on my remote there is a AD/SUBT button, but it doesn't work when viewing from a HDMI source.

TadleyBaggie

debitcardmayhem said:

try menu system accessibilty, its there on my sammy.

Oh on my remote there is a AD/SUBT button, but it doesn't work when viewing from a HDMI source.

Which I why I asked how they were viewing, on my Sky Q box you press the "?" button to get to the AD setting.

jeff_chandler

I am viewing via Sky Q. 
I did a full reset but the problem is still there. Just hope nothing is wrong with TV. There is also a Bixby remote which has never been used so I think I can eliminate that. 
I have since been into settings but cannot see anything different to before the reset. 
Jeff. 

TadleyBaggie

The setting will in your Sky box not your TV. What type of Sky box (Sky+ or Q)?

https://www.sky.com/help/articles/enabling-audio-description

debitcardmayhem

It must be on the sky settings the, not the tv

jeff_chandler

A massive thanks to all replies, it's now disabled. It was Sky Q. On remote I pressed ? and turned off audio description. Thank you again. 
Jeff