Faulty dishwasher what are my rights?

JanoO

I bought a Bosch dishwasher from John Lewis, it was installed by them on 18/12, I used it 3 times before it stopped working. I rang John Lewis on 22/12 who arranged an installation check on 29/12, they agreed it was faulty and said customer service would send me a new one. I was contacted by their technical team who said I now have to arrange and wait for Bosch to come out and see if they can fix it - earliest they can do is 14/1. Surely I shouldn’t be left without a dishwasher for what will be over a month? Can anyone advise if there’s anything else I can do?

pinkshoes

As it has failed within 30 days you can reject it for a full refund. If you'd rather have a replacement then let them know.
https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product-aTTEK2g0YuEy

Aylesbury_Duck

Reject it and buy another, or hand-wash dishes for a fortnight.