Help please! I'm due £370 from a bust energy company and they won't give me it.

[Deleted User]

MWT said:

Thanks, as a minimum I would open a complaint with Outfox and ask why they failed to use the meter readings supplied to them by Symbio as required by the industry process?

Let them respond to that and see where it goes as they have failed to follow the correct process one way or another.

Meanwhile you can also write to the administrator for Symbio and try to contest the opening reading, but it is frankly very late to be doing that having not queried the initial bill back when it was first raised...

Thanks, Okay,

It must have been a lot higher than you were expecting at the time, didn't that cause you to look at it at all

I did note it was different, but did not calculate the error. Had I had done I would have pursued with vigour.  I have learnt my lesson, it won't happen again. 

[Deleted User]

[Deleted User] said:

Any credit balance due from Symbio would be repaid by the appointed SoLR not the failed supplier. In turn, the SoLR will claim for all the repayments that it has made under the SoLR Support Payment scheme. The issue here is whether the SoLR has been given an accurate Final Bill? I am not sure that a ‘sort it amongst yourselves’ letter will suffice. What is needed here is a detailed letter to Symbio’s Administrator with the facts to show that the Final Bill agreed with the SoLR may be incorrect. That said, the Administrator may well opine that Symbio has used the correct industry-validated opening reading which was also given to the old supplier (OFTM) to close your account, and as no Agreed Readings Dispute was raised at the time then there is nothing the Administrator can do to put matters right. It follows that your only hope might be that OFTM will agree that it has failed to use the correct opening reading. The problem here is one party to the problem no longer holds a Supply Licence so industry regulations no longer apply.

Thanks, I'll pursue.

[Deleted User]

Success ! 

I wrote to Symbio's Administrators, explaining my case, complete with calculations and evidence.

Today Symbio have sent me revised bills, informing that I'm now £370 in credit and this will be passed on to EON. 

Thank you to all who have supported me.