Aviva Critical Illness Claim

bethymai

Hi all,

Does anyone have any experience with current wait times with Aviva for critical illness claims? 

It’s been nearly 6 weeks and not sure whether to phone them to enquire or if there’s just a long wait with Christmas and covid etc.

I’ve not had any response about if they’re waiting on hospital or anything for notes, I sent through all the info I had (consultant and GP notes, diagnosis letter and all consultant details).

Has anyone made/had a claim paid out recently? 

If it helps I put in my claim for stage 1b malignant melanoma which I was told on the phone was covered but of course depends on specifics of my illness

Thanks in advance! 

strawb_shortcake

Not with Aviva, but when I made a claim in mid 2019 it took 3 months for the payment to be agreed and made. 
The insurance company name escapes me at the moment but I understand in normal times 3 months is average.

Good luck with both the claim and your illness 

dunstonh

Does anyone have any experience with current wait times with Aviva for critical illness claims? 

Aviva originals (ex NU) tend to be quicker in my experience than Aviva (ex AXA) or Aviva (ex FP).   But more often than not, its not Aviva that drag their heels but your GP and/or consultant.   And coronavirus has really slowed up responses from them.

The 3 months mentioned is pretty much the ballpark.  I have known quicker but wouldn't expect quicker at the moment.  I have also known slower.

Sandtree

bethymai said:

Does anyone have any experience with current wait times with Aviva for critical illness claims? 

It’s been nearly 6 weeks and not sure whether to phone them to enquire or if there’s just a long wait with Christmas and covid etc.

As already said, 3 months is the average in normal times but that includes the time waiting for the Doctors to do their bits, having to go back to the Dr because they didnt do their bits correctly etc.

I'm not a patient person and whilst you are well within the timeframes for it all to be going along normal I personally would probably call to find out where things are at the moment in the hope that my ability to chase the consultant/GP may be a bit better than the insurance company's

csgohan4

Delays likey from getting report from GP/ Specialist and then the insurer processing it. Can take 1 month from GP to get said report, understandably not on their top of the list things, private report. 

bethymai

Thanks all for the help, Aviva have said they are waiting for the GP report and the GP said it was sent to Aviva December 13th … 

I wait with bated breath. 🙃