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Eon next cleared out my credit

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m0bov
m0bov Posts: 2,709 Forumite
Part of the Furniture 1,000 Posts Name Dropper
Just submitted a meter reading to find my £600 balance has turned into a £130 debt.

I'm from Symbio and not even had an Eon bill yet.

Anyone else had this?
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  • Rodders53
    Rodders53 Posts: 2,672 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 31 December 2021 at 4:30PM
    Just submitted my meter read today, had (two) received your meter read e-mail and - approx 45 minutes later - got my first pdf Bill from them via another e-mail.  Seems almost correct (very slightly lower than my calculation, almost certainly due to rounding errors on the inc vat/exc vat calculations).

    ex Symbio customer (with no credit to transfer).

    You'd best tell us your opening meter read(s) with eOn (3rd/4th October) and the one you submitted today... plus the tariff rates for your location... Then we can help you to do the calculations, if necessary.
  • m0bov
    m0bov Posts: 2,709 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Will do. They replied to my email and are investigating. I was surprised they debt the account without a bill.
  • m0bov
    m0bov Posts: 2,709 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I'm using a dual rate meter but on flat tariff.
    Day 22664
    Night 26211 3rd Oct

    Day 24772
    Night 27152 31st Dec

    Next Flex

    Day rate

    21.56 p/kWh

    Night rate

    21.56 p/kWh

    Standing charge

    24.04 p/day

    (All rates inc. VAT

  • Lorian
    Lorian Posts: 6,254 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Mine gets debited on entering readings and bill usually turns up in app next day
  • m0bov
    m0bov Posts: 2,709 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Ok, I've not had a bill yet despite doing readings each month since starting October.
  • Robin9
    Robin9 Posts: 12,799 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    You used approx 3000 units in those 3 months -   that would cost about £700

    With no more DD's being taken your £130 credit would be rapidly eroded.
    Never pay on an estimated bill. Always read and understand your bill
  • molerat
    molerat Posts: 34,615 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 31 December 2021 at 5:05PM
    m0bov said:
    I'm using a dual rate meter but on flat tariff.
    Day 22664
    Night 26211 3rd Oct

    Day 24772
    Night 27152 31st Dec

    Next Flex

    Day rate

    21.56 p/kWh

    Night rate

    21.56 p/kWh

    Standing charge

    24.04 p/day

    (All rates inc. VAT

    That is about £680.  As above as soon as you submit a read they calculate it and add the debit to the account, a bill should follow fairly quickly - mine was around an hour or so. Have you not submitted a read previously ?  Just had my second bill after my end of Nov submission.
  • m0bov
    m0bov Posts: 2,709 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Ok yet that figures, it was a £600 balance, I've done three readings but no bill. I think I am down one payment due to Symbio not taking it. Welcome to the price cap I suppose.
  • Robin9
    Robin9 Posts: 12,799 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    PS you are very high user.

    I assume you are all electric using panel heaters.
    Never pay on an estimated bill. Always read and understand your bill
  • Rodders53
    Rodders53 Posts: 2,672 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 31 December 2021 at 5:04PM
    m0bov said:
    I'm using a dual rate meter but on flat tariff.

    (All rates inc. VAT)

    So... They'll bill to 30th Dec using those meter reads..  89 days standing charge @ £0.2404 / day = £21.40

    Day 24772 - 22664 =  2108 + Night 27152 - 26211 = 941. So Units Total = 3048 units @ £ 0.2156 / kWh = £657.15

    E.On Bill = £678.55 for 3 months of electric...  Not quite what you have claimed in the OP?? So there's something "amiss" somewhere?  Albeit not that far off?

    Your pdf bill may be on its way - or log into your account to see if it's there yet?  They do say it can take a couple of days...

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