Eon next cleared out my credit

m0bov

Just submitted a meter reading to find my £600 balance has turned into a £130 debt.

I'm from Symbio and not even had an Eon bill yet.

Anyone else had this?

Rodders53

Just submitted my meter read today, had (two) received your meter read e-mail and - approx 45 minutes later - got my first pdf Bill from them via another e-mail.  Seems almost correct (very slightly lower than my calculation, almost certainly due to rounding errors on the inc vat/exc vat calculations).

ex Symbio customer (with no credit to transfer).

You'd best tell us your opening meter read(s) with eOn (3rd/4th October) and the one you submitted today... plus the tariff rates for your location... Then we can help you to do the calculations, if necessary.

m0bov

Will do. They replied to my email and are investigating. I was surprised they debt the account without a bill.

m0bov

I'm using a dual rate meter but on flat tariff.

Day 22664

Night 26211 3rd Oct

Day 24772

Night 27152 31st Dec

Next Flex

Day rate

21.56 p/kWh

Night rate

21.56 p/kWh

Standing charge

24.04 p/day

(All rates inc. VAT

Lorian

Mine gets debited on entering readings and bill usually turns up in app next day

m0bov

Ok, I've not had a bill yet despite doing readings each month since starting October.

Robin9

You used approx 3000 units in those 3 months -   that would cost about £700

With no more DD's being taken your £130 credit would be rapidly eroded.

molerat

m0bov said:

I'm using a dual rate meter but on flat tariff.

Day 22664

Night 26211 3rd Oct

Day 24772

Night 27152 31st Dec

Next Flex

Day rate

21.56 p/kWh

Night rate

21.56 p/kWh

Standing charge

24.04 p/day

(All rates inc. VAT

That is about £680.  As above as soon as you submit a read they calculate it and add the debit to the account, a bill should follow fairly quickly - mine was around an hour or so. Have you not submitted a read previously ?  Just had my second bill after my end of Nov submission.

m0bov

Ok yet that figures, it was a £600 balance, I've done three readings but no bill. I think I am down one payment due to Symbio not taking it. Welcome to the price cap I suppose.

Robin9

PS you are very high user.

I assume you are all electric using panel heaters.

Rodders53

m0bov said:

I'm using a dual rate meter but on flat tariff.

(All rates inc. VAT)

So... They'll bill to 30th Dec using those meter reads..  89 days standing charge @ £0.2404 / day = £21.40

Day 24772 - 22664 =  2108 + Night 27152 - 26211 = 941. So Units Total = 3048 units @ £ 0.2156 / kWh = £657.15

E.On Bill = £678.55 for 3 months of electric...  Not quite what you have claimed in the OP?? So there's something "amiss" somewhere?  Albeit not that far off?

Your pdf bill may be on its way - or log into your account to see if it's there yet?  They do say it can take a couple of days...