Pcr test refund

Mariam0309

In May 2021 I flew abroad and had to pay £289 for a PCR test with Vivo clinic. It wasn’t until after I’d taken the test and arrived back from where I was going that Vivo clinic had overcharged me £94. 

 In their policy it states no refunds so they have given me a credit note. However this won’t be of any use to me as no aesthetic work is wanted nor do I feel that I would use this company again due to the mistake they made on their behalf. 

 What should I do?

eskbanker

A 'no refund' policy shouldn't apply in circumstances where they've overcharged you - if you paid with a credit card you could instigate a section 75 claim, or otherwise you could issue them with a letter before action ahead of a money claim online (sometimes labelled as 'small claims court').