PCR and lateral flow refunds

pjbennett

Hello

I hope that you can help me. 

I purchased £260 worth of tests for a holiday to France which was cancelled by the travel agent 4 days prior to departure. 

This was due to the change in rules that the French government recently implemented. 

I have therefore been unable to use the tests which were sent to me by Randox. I have emailed them several times and phoned them but cannot get through. 

Do I have a leg to stand on in terms of getting a refund for the unused and impose tests?

Many thanks in advance. 

Phil 

Troytempest

Probably not but nothing to stop you using them for a future holiday.

CKhalvashi

There is a medical exemption in the DSRs, which Randox will likely rely on to not refund.

As above, you can use the tests for another holiday without issue.