De Walt disappointment 27 December 2021 at 5:29PM in Praise, vent & warnings 5 replies 362 views

vigman

I bought a De Walt drill set from Screwfix on the 27th November as a Christmas present for my wife to give me. I opened it today but when I tried to register for the 3 year extended warranty I couldn’t as this had to be done within 4 weeks of purchase.

I wrote to explain this and got a fairly snotty reply from De Walt customer service basically saying it was my fault and there is nothing they could do about it. This information is not made known until you open the sealed drill set. 

Strangely enough, something similar happened with a Bosch tool and they immediately extended the warranty on my item. 

I’m not very impressed with De Walt customer service and the loss of 2 year’s warranty. 

greyteam1959

Why not return it to Screwfix & buy another one then register that for the warranty ??
Outfits like Screwfix & Toolstation are usually very good at accepting returns.
I personally would not bother about the warranty probably not worth the paper it's written on.

vigman

greyteam1959 said:

Why not return it to Screwfix & buy another one then register that for the warranty ??
Outfits like Screwfix & Toolstation are usually very good at accepting returns.
I personally would not bother about the warranty probably not worth the paper it's written on.

Thanks. I did think of that, but the exact model is no longer available and the current value equivalent has lower rated Li-ion batteries. 

Rather annoying also that there is no way of knowing the details of the time limited registration until opening the product. 

SebC

Please correct me if I'm wrong but in the UK, certain stuff is covered for up to 6 years after manufacture as long as it's not deemed as general wear and tear or misuse, if they won't accept the registration, can you not just send a proof of purchase and the date purchased with the date of manufacture to DeWalt and then if it breaks you have an agreed date of purchase with them for any claims.

Would this work?

Ectophile

SebC said:

Please correct me if I'm wrong but in the UK, certain stuff is covered for up to 6 years after manufacture as long as it's not deemed as general wear and tear or misuse, if they won't accept the registration, can you not just send a proof of purchase and the date purchased with the date of manufacture to DeWalt and then if it breaks you have an agreed date of purchase with them for any claims.

Would this work?

Mostly not.

After 6 months, you have to show that the product was inherently faulty at the time it was sold to you. That means you have to obtain an independent report.

Even then, there is no expectation that everything will last 6 years.

JJ_Egan

Its wrong in essence as the six years is not covered as poster says for up to six years .

The six years is the timescale to take to court .

Warranty is subject to any terms and conditions they want and is not your Consumer Rights under the law .