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Loss/Interruption to Internet connection

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Since upgrading to fibre broadband I cannot access Freeview Play on the "smart" tv; cannot get the wi fi connection to my mobile phone and download/upload speeds on laptop are considerably slower than what the ISP is frecording. Engineers have been and not found any faults with wiring or router. It has been suggested that the devices are not compatible with the new router/fibre as they are older models. Before I go out and spend hard earned cash on a new phone, laptop and tv I would welcome feedback from those of you more knowledgeable them I am on techie issues.

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  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 27 December 2021 at 2:10PM
    Freeview Play via TV should work .Do you have any other IPlayer etc sources l.
    Laptop etc over wifi  slow is nothing to do with the ISP usually ,normal is wrong user setup .

    What is this Fibre BB  and what speed .

    BUT you are saying LOSS and INTERRUPTION meaning connecting but dropping ??


    TV should be connected via Ethernet not wifi .
  • Neil_Jones
    Neil_Jones Posts: 9,566 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    LiFi said:
    Since upgrading to fibre broadband I cannot access Freeview Play on the "smart" tv; cannot get the wi fi connection to my mobile phone and download/upload speeds on laptop are considerably slower than what the ISP is frecording. Engineers have been and not found any faults with wiring or router. It has been suggested that the devices are not compatible with the new router/fibre as they are older models. Before I go out and spend hard earned cash on a new phone, laptop and tv I would welcome feedback from those of you more knowledgeable them I am on techie issues.

    So if the TV has Freeview play that means its newer than 2015, as that's when Freeview Play was launched (its just a wrapper for the on-demand content, nothing you can't already get through iPlayer/Hub/All4 etc via their own apps.

    If all these devices connect wireless, were absolutely fine before, you've had a new router for the fibre and its stopped working since then, that suggests the issue is with the wireless on the router.  Are you with Sky by any chance and you have Sky router? The wireless on these devices is crap.
  • molerat
    molerat Posts: 34,647 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Are these maybe slightly older devices possibly getting tied in knots over a combined 2.4MHz / 5 MHz single SSID ?
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