When Midland Bank changed to HSBC....

Bearadown

Robin9 said:

Likewise - I can't understand why the apparently intelligent OP takes out a loan, turns their back on it and then tries to hide behind a change of ownership from Midland to HSBC.  And further expects the bank to be open on Christmas Day for a routine enquiry.

As I've said elsewhere I'm hopeless with all things financial being in the literary world all of which you still seem not to have understood.

So let's wait and see before you start guessing again.

Neil49

Had you considered actually visiting your nearest HSBC branch and discussing this with them? 

They do have the technology to access your accounts and see what is going on. 

Bearadown

mclaren32 said:

This doesn’t sound like a loan but in fact an overdraft facility.

Is the £76 p/m reflective of the o/d interest rate HSBC currently charge? Has the payment always been as much as this or did it circa double to that approx 2 years ago when the charges changed across the industry?

No idea I'm afraid what it was from HSBC as all I've since kept getting was "there's nothing we can do" with no mention of Midland.

Meantime I've a colleague who's been a qualified accountant for many years so I've since asked him....

Barny1979

Why would they mention Midland Bank? This agreement transferred across to HSBC and over 25+ years ago, so HSBC aren't going to refer to a now-defunct company.

Bearadown

Neil49 said:

Had you considered actually visiting your nearest HSBC branch and discussing this with them? 

They do have the technology to access your accounts and see what is going on. 

Thanks. I'd been into the nearest main branch several times before the virus appeared with the same old shrugged nothing we can do response. Then a few weeks ago HSBC closed the nearest main branch down except for a few standing staff members to help with customer general enquiries etc., the windows now shuttered.

Will pass on all my accountant's advice when he's got a moment or two.

Robin9

What have you been paying your accountant for ?  He/she should have picked this up years ago.

sourcrates

This is all pretty simple, you write a letter of complaint, as I said before, and allow the complaints process to complete.

They have 8 weeks to issue a final response to you.

One result you will not get from this, is "we can`t do anything".

A complaints handler will always investigate your issue, and then come back to you with a resolution.

They will never say to you, there is nothing we can do.

I`m giving you the benefit of the doubt with this response, because the schools are currently closed, assuming the story you have told us is correct, they should put things right for you.

Bearadown

Guessing yet again....

Firstly and objectively I've not been paying my accountant anything, he's just a very good old and dear friend who I haven't spoken to for years as I do not like to abuse or take advantage of any friend old or new. Perhaps it's ok for you to do so Grandad I don't know, nevertheless I finally decided I had to on this occasion when I suddenly remembered him as a result of finding this forum.

Finally I'm very grateful to "moneysavingexperts" having been there at the right moment and everyone else who chipped in with some very helpful and constructive advice, as the way ahead is now clear at last.

Again many thanks to all....

Best wishes

____________

Oh yes nearly forgot. In passing and subjectively speaking I suggest Grandad you get that deeply ingrained chip off your shoulder, it's certainly nothing to be proud of as we all have our faults.

Or are you the exception….?

Robin9

@Bearadown  Please do come back to the forum when you get your reply from HSBC

Bearadown

Robin9 said:

@Bearadown  Please do come back to the forum when you get your reply from HSBC

Thanks will do could be a while though as it might take some time