Transferring Euros back to the UK

Marchitiello

Wise and Starling both charges fee for currency conversions across accounts held with them, albeit small, it does end up being less then converting within Fineco UK multi currency account (only bug is that conversion is slower with them but you end up with more GBP)

OceanSound

Fineco customer support can be hit and miss. Partly due to how the whole support system is designed, partly due to personnel, partly due to 'lost in translation' aspect (I assume most staff are Italian?)

Re. The former, most financial institutions these days provide an online chat feature. Amex has a good one. You can dip in and out of it. Although, that is a credit card, not a bank like fineco. I believe Chase bank have similar, so does Monzo (although from recently they've changed it so the BOT handles most queries and contacting staff option is hidden away) . With fineco, we must use a clunky web form. Each web form contact is handled as a separate request. If you contact them about the same issue the next day, that support ticket may be handled by a different staff member who is not aware about the previous message.  On Monzo the previous message(s) are clearly visible within the chat window. I believe, this is the same for staff.  There is some form of continuity. 

Some of the responses from fineco can be hard to decipher. Seems they've been through Google translate. 'My hovercraft is full of eels' trope.

I've no beef with anyone using these translate tools, but at least check the translation by doing a reverse translation. I.e translate back what you translate. More often than not it will catch inconsistencies.

OceanSound

OceanSound said:

.....Amex has a good one. You can dip in and out of it....

Spoke too soon.  A few weeks ago, I needed to access an Amex statement from Nov 2020.

Chatted to agent via chat. S(he) told me s(he) can send it via post. No mention that it can be accessed via the website (by requesting it online then it being available for download within 24 hours).

Soon after chatting, I logged on to Amex website and discovered the request then download feature. So managed to download it. 

A couple of days ago, contacted Amex via twitter and asked if I can make a complaint via chat feature. They confirmed. 

I've had to speak to several agents on Chat just to lodge this complaint. I made everything clear in the initial chat (on Friday 31 December 2021). They ask for security code. Enter this, then she had asked 'if I was able to download the statement', as if to say if you managed to download how come you are complaining. The latter was the vibe I was getting from another agent also.

Anyway, after several exchanges, finally, complaint has just been logged. between Friday and Today, I had to spend at least a couple of hours on this. It would've been quicker (in terms of how much time I spend on it) to write a letter and post it.