Beware SorelleUK and their ILLEGAL returns policy

tonyeccles

My daughter bought goods online for £79.04 from SorelleUK.
When the goods arrived she saw that the quality was TERRIBLE, cheap and nasty.
She returned them - UNWORN - within the 14 day cooling off period she is given by Law.
She requested - as per the Law - a complete refund.
Sorelle ignored the request and gave her a credit note.
We complained, stating that the Consumer Contract Regulations stated she was entitled to a refund. This was confirmed by Citizen's Advice.
They replied stating that they ONLY had to give a credit note, as it said in their terms - even though IT WAS AGAINST THE LAW.
Since then we have been ignored by them, despite trying to contact them by email and via social media.
We even messaged the owners - Manuella Mosca and Jamie Smedley - who just deleted messages and blocked us.
I even contacted Meadowhall - as sorelle have a shop in there.
Today, Sorelle started LYING to Meadowhall, claiming - WEEKS AFTER - that the goods had been worn. Review sites will show that this is a con they have tried with MANY others.
I have reported them to Trading Standards - as have Citizens Advice.
Re the review sites; they also have fake reviews submitted, to counteract the MANY bad reviews. The fake reviews are written in the same way, so are obvious!!
I wish to ensure that others are not ripped off by this company.
Everyone who has been ripped off by them should complain to Trading Standards and the Police. Sorelle should be prosecuted.

tacpot12

Your daughter should ask her bank to get her money back via chargeback, assuming she paid with a Visa or Mastercard. 

You can have a look here for some details about this: Debit & credit card chargeback: protection on faulty goods - MSE (moneysavingexpert.com)