Carpet fitter scratched marble hearth

JT1987LBN

We’ve just had a carpet fitted and all looked good earlier today. It wasn’t until later on we noticed that our brand new marble fireplace hearth has got scratches all along the bottom and sides where he has cut the carpet. We are renovating and when I say we have been careful to the extreme to look after this hearth since it was fitted only a month or so ago, I mean we have had it bubble wrapped to the nth degree in case one of us drops something on it, scratches it etc. so it didn’t have a single mark on it. Ironically we took the bubble wrap off the bottom yesterday so the fitter would be able to get the carpet right up to the edge. It’s now got about 8-10 very clear knife marks where the carpet fitter has been cutting away at the carpet, and at some points has used it as a straight edge. The fire inc fitting has cost us over £1k inc fitting and we are devastated. Any idea if we will be recompensed?? Thank you all. 

DB1904

Have you informed the fitter?

JT1987LBN

DB1904 said:

Have you informed the fitter?

Not yet, we discovered this after they closed tonight so it’s going to be a phone call in the morning. 

greyteam1959

Doesn't sound like your hearth is going to wear very well if the carpet fitters knife has marked it.

fenwick458

surely it's not real marble if it can be marked with a knife?
any pictures?

the_lunatic_is_in_my_head

greyteam1959 said:

Doesn't sound like your hearth is going to wear very well if the carpet fitters knife has marked it.

Marble has a 3-4 on the Mohs scale and is generally considered a relatively soft material, slate, which is very common for hearths, is pretty soft as well and would also score if a stanley knife blade was used against it as steel is a harder material than both.

ashe

Is the fitter employed by the store, or subcontracted? 

TELLIT01

This article may be helpful.  https://marble.com/articles/how-to-remove-scratches-from-marble#  It might be worth trying to address it before contacting the company.  Try on a less obvious area.

DB1904

TELLIT01 said:

This article may be helpful.  https://marble.com/articles/how-to-remove-scratches-from-marble#  It might be worth trying to address it before contacting the company.  Try on a less obvious area.

I wouldn't mess with it before contacting them.