Remaining with cheaper Octopus tariff previous tenants were on after move-in

SGC96

Hi all, I've recently moved into a new property that Octopus supplied gas and electricity to with the previous tenants. My intention was to switch both over to another supplier but, due to a reason on Octopus end, my gas did not switch; all the while I've of course been been billed by them. I've realised though that the bill tariff from Octopus is lower than what I intended switch to and so I'd like to leave it as is but when I go to sign up with Octopus I'm only offered 2 tariffs that are both more expensive.

My question is what's the best thing to do here? I'd like to phone up and attempt to negotiate staying on that tariff however my fear is once they have all my details I'll be placed onto a more expensive one. Is it better to leave as is and just pay monthly payments via 'octopus.energy/pay/' when I receive a bill? Any help appreciated, thanks!

Gerry1

Welcome to the forum.

Just give them your name, address, date of taking possession, opening meter readings and bank DD info (by snail mail if necessary).  That's it.

You'll be on the deemed capped SVT.  Don't agree to anything else.

MWT

SGC96 said:

My question is what's the best thing to do here? I'd like to phone up and attempt to negotiate staying on that tariff however my fear is once they have all my details I'll be placed onto a more expensive one. Is it better to leave as is and just pay monthly payments via 'octopus.energy/pay/' when I receive a bill? Any help appreciated, thanks!

Just to be clear, you cannot stay on the tariff that the previous tenants had, unless of course it was the standard variable tariff.

You are not obliged to pick a fixed tariff either, but you should have registered with Octopus when you first moved in, is this a pre-paid meter by any chance?

SGC96

Gerry1 said:

Welcome to the forum.

Just give them your name, address, date of taking possession, opening meter readings and bank DD info (by snail mail if necessary).  That's it.

You'll be on the deemed capped SVT.  Don't agree to anything else.

Thank you! I assume then what I'm being billed is deemed cap SVT. When I sign up online it doesn't give me the option to remain on it only 'fixed' tariffs (but with early exit allowed). Should I register by either mail or phone then to stay with what I'm being charged?

SGC96

MWT said:

SGC96 said:

My question is what's the best thing to do here? I'd like to phone up and attempt to negotiate staying on that tariff however my fear is once they have all my details I'll be placed onto a more expensive one. Is it better to leave as is and just pay monthly payments via 'octopus.energy/pay/' when I receive a bill? Any help appreciated, thanks!

Just to be clear, you cannot stay on the tariff that the previous tenants had, unless of course it was the standard variable tariff.

You are not obliged to pick a fixed tariff either, but you should have registered with Octopus when you first moved in, is this a pre-paid meter by any chance?

Thank you! I believe I've gotten confused and you're right I am actually just on SVT, but when I go to sign up online it doesn't offer this; only fixed tariffs (with early exit). Is there a way to register online and remain on SVT?

In regards to registering upon move-in: I initially signed up to a different supplier before moving and to my knowledge the process was completed (was informed gas was live with new supplier). However kept receiving gas bills from Octopus and none from new supplier so phoned up to investigate and turns out Octopus rejected the gas switch but no one had informed me (not great signs from new supplier). They also asked if it was a prepaid meter but I'm almost certain it's not as I haven't had to top-up at all and only noting monthly readings. Not sure if this is also something worth investigating?

QrizB

SGC96 said:

Thank you! I assume then what I'm being billed is deemed cap SVT. When I sign up online it doesn't give me the option to remain on it only 'fixed' tariffs (but with early exit allowed). Should I register by either mail or phone then to stay with what I'm being charged?

How exactly are you trying to sign up with Octopus? It's (intentionally) almost impossible to get a quote online via https://octopus.energy/ and you should be being told to phone them on 0808 1693274. Do you not get this message?

Spies

Talk to them on twitter if you do social media, they're really responsive to messages.

I joined Octopus from mid-solr take over, I just stated verbally on the phone I wanted to go on the SVR and they didn't put up a fight.