AirBnB issue

KBZL

Hello. Three of us wanted to stay in Cardiff last Friday and hotels were coming in at £250 to £300 per room. So I cast around and found a decent looking flat on AirBnB with an average review of 4.7/5. It cost me £330 in total which was expensive but still cheaper than hotels.

When we arrived first impressions were OK. It was at the top of house of flat conversions in a student area near Cardiff city centre. As we looked closer we found lots of maintenance and cleaning issues. The shower head wouldn't stay in place, the toilet seat was loose, there was mould round the shower, the laminate floor was dented and pock marked throughout, the hob was rusty and furniture looked slightly battered and the doors in the kitchen were not attached properly. I know that unrealistic expectations can be an issue but for £330 a night I would expect these to be dealt with.  A friend said "it's basically a student flat". They looked under their bed and found dust and rubbish that hadn't been cleaned.

Now, it wasn't a total disaster. If it had been half the price then I would have thought it was a bit expensive for what it was but just about OK. For what I paid I thought it was very disappointing.

I messaged the host with these concerns. They haven't replied after 24 hours but they did leave feedback for me. I can't see this until I've left my feedback. It strikes me as odd for them to do this.

Is it worth me starting a dispute process? Or should I just leave my honest feedback including this slightly odd lack of response to my message?

I've had a good look through the feedback for their properties and a lot of it is from no-photo, single review posters. This makes me suspect there's some fake reviews in there somehow. There are a few scathing reviews reporting similar issues to me.