A1 DVD.co.uk

BritishNinja

Do NOT buy from this company. It is not a UK company and is based in Thailand. I unwittingly bought a DVD of The Lion King for £14.99 only to discover it to be a rather shoddy bootleg disc. Now they will not return my emails asking for a refund.

I am not happy about this as I am a student and that's £15 I could have spent on rent or food. It was supposed to be a Christmas present - I can hardly give someone a dodgy fake DVD for a gift. Now I have to spend yet more money to get them something else.

Avoid www.a1dvd.co.uk like the plague.

honeypop

I don't understand how you didn't know this, there are many clues in various places on their website that they are not based in the UK or that their DVDs are not what you'd see on sale here.

Including: "all the DVDs that we sell are imports that will have been manufactured in a different factory, hence the packaging and presentation will differ, though the actual movie will be identical."


"We do not dispatch any products from within the UK"


"All the DVDs we sell are fully licenced originals, licenced for sale in the country of origin. When you buy from us and the DVD is posted to you it is technically a personal import as you purchased the DVD whilst it was still overseas"

And many more!

They have a clear returns policy: http://support.a1dvd.co.uk/wb/pages/returns.php
How long have you given them to reply?

Your dvd is not fake or dodgy, it is an imported copy. I understand you are frustrated about it, but you didn't read the info on the site or you'd have known all this.

Wanring people to stay away from the site is a little harsh, just because you didn't read the terms properly.

testcardgirl

sorry if I appear thick but thats A1dvd.co.uk and not dvd.co.uk? they are different aren't they?

superscaper

testcardgirl wrote: »

sorry if I appear thick but thats A1dvd.co.uk and not dvd.co.uk? they are different aren't they?

Completely different. dvd.co.uk is based in the UK and is a registered company.

BritishNinja

Yes, DVD.co.uk are perfectly reputable and legitimate and I have bought from them before with no problems.

honeypop, thanks for replying. I know that this is what the site says, but I don't think the DVD I received meets these claims.

For one thing, the site advertised the DVD's region encoding as "UK/Europe". The disc's packaging, however, turns out to be that of an American region 1 DVD. So either the disc is dodgy, or their website has told a direct untruth. (The image on the website displays a stock picture of the UK edition DVD with the BBFC rating on the cover. The film I recieved has a different cover).

Secondly, if you could actually see the product I recieved, you would agree with me. The quality of the printing on the box art can only be described as hideous and blotchy. I am a student at art college, and all my undergraduate projects have been printed at better quality than this DVD. I do not think this has been printed in any reputable factory, Thai or otherwise.

Thirdly the small print on the back of the box advises that the product is "authorised for sale in USA only". I ordered it from the UK and recieved it from Thailand, so a law has been broken somewhere. Furthermore, I refuse to believe that genuine Disney DVDs from the United States would be this badly presented. I have ordered legit discs from the States before and I know how the presentation of US discs tend to differ. They don't look like they were printed on someone's cheap inkjet.

In short, I strongly suspect that all of the quotes you list above are excuses, and lame ones. :-/ I have given them a good two weeks to reply. They replied initially to say that they would refund me, but when I asked them where to actually send the DVD in return, they haven't got back to me since. Their returns policy states that the DVD must be returned to the address on the packing slip - there is no such address.

superscaper

I hope you get your refund. Unfortunately you don't have any legal clout unless you paid by credit card and get them to refund you.