Experian showing no active credit accounts

Mineral1

Hi I currently have a mortgage, credit cards, car finance and mobile phones which all show accurately on my ClearScore report but seem to have all gone missing on my Experian report.

I have requested the actual credit file from Experian but it looks like it could take 7 days to come to me.

I have checked it before in the past and it has showed everything it should show, and the MSE credit club does also show everything accurately but as it only updates once a month the latest info is from 1st December so they could have lost my date since then.

Whilst I'm not overly concerned because there's clearly some kind of error, I'm not actually sure what I should be doing next to correct it?

[Deleted User]

Just raise a complaint so that they can find and fix the issue.