Investec Savings account

GrahamL

Hi, has anyone been able to set up an account with Investec I have tried twice tonight and I get an email back both times that states the following

• Your ID document has expired   
• The photo of your ID document doesn't contain all four corners of the document
• The photo of your ID document isn't clear
• The photo of your face ('selfie') isn't clear
• You use a printed photo or a photo of a digital screen
• The name provided in your application doesn't match your ID document
• We can't accept the type of ID document you've supplied

None of these apply as I made sure the ID was clear and the system was able to take my date of birth from it, 

Seems like they don't want to offer the 0.71% 

Malchester

Had the acct for about 6 months. Excellent acct, easy to use, fast movement of money in and out. Good customer service. User friendly website. Used driving licence to open account and had no problem as acct set up instantly. Never thought I would say this about an account but even better than Marcus. Not sure why you should struggle to open the acct

GrahamL

Thank you Malchester can I ask a silly question? Do you remember if you took the photo of the licence by portrait or landscape? I am wondering if that might be a thing. I checked to make sure the full licence showed as had that issue before when dealing with another bank service. I know the ID was clear as it automatically read my date of birth from it. I will wait till live chat is available and I have also messaged them through facebook messenger. Thank you for your reply as now feel it is worth continuing instead of going elsewhere.  

Aidanmc

GrahamL said:

Hi, has anyone been able to set up an account with Investec I have tried twice tonight and I get an email back both times that states the following

• Your ID document has expired   
• The photo of your ID document doesn't contain all four corners of the document
• The photo of your ID document isn't clear
• The photo of your face ('selfie') isn't clear
• You use a printed photo or a photo of a digital screen
• The name provided in your application doesn't match your ID document
• We can't accept the type of ID document you've supplied

None of these apply as I made sure the ID was clear and the system was able to take my date of birth from it, 

Seems like they don't want to offer the 0.71% 

Cynergy have an easy access at 0.70%

Easy opened. Didn't have to send any ID documents,

soulsaver

Aidanmc said:

GrahamL said:

Hi, has anyone been able to set up an account with Investec I have tried twice tonight and I get an email back both times that states the following

• Your ID document has expired   
• The photo of your ID document doesn't contain all four corners of the document
• The photo of your ID document isn't clear
• The photo of your face ('selfie') isn't clear
• You use a printed photo or a photo of a digital screen
• The name provided in your application doesn't match your ID document
• We can't accept the type of ID document you've supplied

None of these apply as I made sure the ID was clear and the system was able to take my date of birth from it, 

Seems like they don't want to offer the 0.71% 

Cynergy have an easy access at 0.70%

Easy opened. Didn't have to send any ID documents,

      I have held accounts with BoC/Cynergy continuously for 10 years plus - didn't stop them 2 weeks ago asking for the following:

"Dear Mr SS

Holding up to date customer identification helps banks like Cynergy keep your money safe. At Cynergy Bank, we have been working hard to make it secure, quick and easy for you to verify your identity electronically with us.

What you need to do
Please update and verify your identification by following the step-by-step process below:

Step 1: Read  Cynergy Banks Privacy Policy – by clicking on the link in Step 4 below, and starting your ID Verification process, you are confirming you have understood and accepted this privacy policy

Step 2: Locate the ID document type you wish to use – this can be a UK passport or UK driving licence

Step 3: Decide which device you will use – either a computer with a webcam, your smartphone or tablet (if it has a camera)

Step 4: Click here to start the ID Verification on your chosen device. You will be taken to our ID Verification partner Jumio to complete the verification. Please note, you will have 15 minutes to complete the process

Step 5: Follow the on-screen instructions to take a photo of your ID document (or upload an image of it) and then capture your selfie image by selecting Start when you are positioned and ready

Please note, if the ID/Selfie cannot be verified we may send you another request to repeat the process.

Need Help?

We encourage you to independently verify this request by checking the Cynergy Bank website, where you can also read more about ID verification on the FAQ’s section.

If your secure ID Verification link has expired please contact us via OLB message, email or call to request a fresh link.

To request a new secure ID Verification link via email, please contact: CDDVerifications@cynergybank.co.uk

Thank you,

Cynergy Bank "

GrahamL

Thank you all, I have made another attempt to make an application and this time I have taken my glasses off to see it that makes a difference. They dont tell you to do it, but my driving licence photo does not have them on so hope that is the reason. Never had this with opening an Oxbury notice savings account. Damn just got an email saying they cant confirm my ID. What a waste of time.

Malchester

GrahamL said:

Thank you Malchester can I ask a silly question? Do you remember if you took the photo of the licence by portrait or landscape? I am wondering if that might be a thing. I checked to make sure the full licence showed as had that issue before when dealing with another bank service. I know the ID was clear as it automatically read my date of birth from it. I will wait till live chat is available and I have also messaged them through facebook messenger. Thank you for your reply as now feel it is worth continuing instead of going elsewhere.  

Not a silly question but I cannot remember which way round i took it. Glasses off was a good idea. Only used their live chat once but they were very helpful

dosh37

It took me around 2 hours to open a new account at the beginning of December:-

https://forums.moneysavingexpert.com/discussion/6316732/investec-online-flexi-saver-new-account-opening-process#latest