Praise - Zwift 16 December 2021 at 3:54PM edited 16 December 2021 at 3:55PM in Praise, vent & warnings 1 reply 81 views

biscan25

Thought I'd share a good customer interaction I had with Zwift, since there is an imbalance of praise and vent on here!

My treadmill sensor that I'd bought from them for £77 was subtly faulty. I shared the troubleshooting email interaction I had with the manufacturer, and they immediately sent out another next day delivery, and said don't worry about sending the old one back!
Customer service is still important to some companies after all.

HeinzVarieties

biscan25 said:

Thought I'd share a good customer interaction I had with Zwift, since there is an imbalance of praise and vent on here!

My treadmill sensor that I'd bought from them for £77 was subtly faulty. I shared the troubleshooting email interaction I had with the manufacturer, and they immediately sent out another next day delivery, and said don't worry about sending the old one back!
Customer service is still important to some companies after all.

It's generally important to most companies, it's just, as you point out, there is an "imbalance of praise to vent" as people rarely post about positive experiences.