Praise - Zwift

biscan25
biscan25 Posts: 452
First Anniversary First Post Name Dropper Combo Breaker
Forumite
edited 16 December 2021 at 3:55PM in Praise, vent & warnings
Thought I'd share a good customer interaction I had with Zwift, since there is an imbalance of praise and vent on here!

My treadmill sensor that I'd bought from them for £77 was subtly faulty. I shared the troubleshooting email interaction I had with the manufacturer, and they immediately sent out another next day delivery, and said don't worry about sending the old one back!
Customer service is still important to some companies after all.

Pensions actuary, Runner, Dog parent, Homeowner

Comments

  • biscan25 said:
    Thought I'd share a good customer interaction I had with Zwift, since there is an imbalance of praise and vent on here!

    My treadmill sensor that I'd bought from them for £77 was subtly faulty. I shared the troubleshooting email interaction I had with the manufacturer, and they immediately sent out another next day delivery, and said don't worry about sending the old one back!
    Customer service is still important to some companies after all.

    It's generally important to most companies, it's just, as you point out, there is an "imbalance of praise to vent" as people rarely post about positive experiences.
Meet your Ambassadors

Categories

  • All Categories
  • 341.8K Banking & Borrowing
  • 249.7K Reduce Debt & Boost Income
  • 449.2K Spending & Discounts
  • 234K Work, Benefits & Business
  • 606.2K Mortgages, Homes & Bills
  • 172.5K Life & Family
  • 246.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards