Faulty TV kept for repairs for more than a month

burningjane

6 weeks. OK well I guess we have different definitions of reasonable then you don't work for a TV company do you

powerful_Rogue

burningjane said:

6 weeks. OK well I guess we have different definitions of reasonable then you don't work for a TV company do you

And there we have it folks.

burningjane

just a joke mate but seriously.. what would you say is unreasonable then? 2 months ? 6 months ?

powerful_Rogue

burningjane said:

just a joke mate but seriously.. what would you say is unreasonable then? 2 months ? 6 months ?

Personally, 2-3 months. A TV is not an essential such as a fridge or a cooker. Everyone might have a different time scale, but only the judges answer would matter.

Aylesbury_Duck

If it's important that he isn't without a TV for too long (and I can understand why that might be), some charity shops sell old TVs for less than £50, you can probably pick one up for less or even for nothing off a local Facebook page or similar.

burningjane

powerful_Rogue said:

Personally, 2-3 months. A TV is not an essential such as a fridge or a cooker. Everyone might have a different time scale, but only the judges answer would matter.

Yes I agree on that, a TV is not as essential.. but I would say for something like a fridge or cooker, anything over 2 weeks would be unreasonable.

burningjane

Aylesbury_Duck said:

If it's important that he isn't without a TV for too long (and I can understand why that might be), some charity shops sell old TVs for less than £50, you can probably pick one up for less or even for nothing off a local Facebook page or similar.

Yeah I know, I have already sorted him out with a second hand temporary replacement but he paid for a decent Smart TV so he can get the programs he wants with subtitles and all that. What I really want is his money back so we can go buy another one of the same standard, or a replacement TV from LG. It seems crazy to me that they can just take his TV and keep it for weeks on end without even an update or anything, and apparently there is nothing we can do about it. But hey c'est la vie!

the_lunatic_is_in_my_head

The problem is that Argos has mislead your father about his consumer rights.

It doesn’t matter who the so called warranty is with, Argos have the contract and should sort out repairs or contact the manufacturer, as their agent to carry our repairs, on behalf on the customer.

If it has been less than 6 months (not sure what date in June) I’d go back to Argos for a full refund.

The repair time is excessive given the purchaser’s situation.

If it has just ticked over the 6 month mark Argos can impose a reduction. 

OP your father would be exercising his final right to reject as the goods did not conform to the contract and although a repair or replacement was requested the retailer has failed to do so within a reasonable time or without significant inconvenience. 

The 6 months will be from the time your father tells Argos he is exercising this right.

They will probably fob you off so it’s best to Google ‘CEO email’ and search that site for Argos and Sainsburys (who own Argos) and cc both those in as well as customer service. 

I’m on my phone so can’t quote the relevant bits but the final right to reject is detailed at the link.

https://www.legislation.gov.uk/ukpga/2015/15/section/24/enacted

burningjane

the_lunatic_is_in_my_head said:

The problem is that Argos has mislead your father about his consumer rights.

It doesn’t matter who the so called warranty is with, Argos have the contract and should sort out repairs or contact the manufacturer, as their agent to carry our repairs, on behalf on the customer.

If it has been less than 6 months (not sure what date in June) I’d go back to Argos for a full refund.

The repair time is excessive given the purchaser’s situation.

If it has just ticked over the 6 month mark Argos can impose a reduction. 

OP your father would be exercising his final right to reject as the goods did not conform to the contract and although a repair or replacement was requested the retailer has failed to do so within a reasonable time or without significant inconvenience. 

The 6 months will be from the time your father tells Argos he is exercising this right.

They will probably fob you off so it’s best to Google ‘CEO email’ and search that site for Argos and Sainsburys (who own Argos) and cc both those in as well as customer service. 

I’m on my phone so can’t quote the relevant bits but the final right to reject is detailed at the link.

https://www.legislation.gov.uk/ukpga/2015/15/section/24/enacted

Yes I did read that Argos should have been the ones to sort it but I wasn't sure if he could still do that now the TV has been taken for repair by LG so good to know, thanks. The 6 months point will be Boxing Day

Manxman_in_exile

I would argue that Argos had their first (and last) attempt at repair when the OP's dad contacted them and they fobbed him off to LG.  (As somebody has already pointed out, if dad had insisted on Argos dealing with it, Argos would only have gone to LG themselves any way, so Argos have not been disadvantaged in any way by dad going to LG.  In any case, it was at Argos's suggestion)

FWIW, I think 6 weeks to be without the TV is definitely unreasonable - whether there is a current shortage of electronic components or not.  In fact that's all the more reason to go back to Argos, tell them that dad isn't satisifed with the time it's taking to get a repair done because the parts obviously aren't available, and to insist on a replacement or refund.