Does anyone have experience of going to the Energy Ombudsman?

wasty

My electric meter failed, so could not be read, cut off the supply to the night storage heaters, the normal electric was ok, and the meter had not been read for 18 months.  The property was, past tense, my parents and because of the government’s lockdown I was unable to visit regularly, hence other than having the heating at a minimum to avoid the property freezing up, only a relatively low amount of normal electric was used.  The utility company has made what appears to be a reasonable offer for the night storage but not the normal electric.  I asked them to rework the normal electric, but they refused saying that if I refuse they will go to the Energy Ombudsman and remove the offer.  Has anyone experience of going to the the Energy Ombudsman and can advise me.

Alderbank

wasty said:

Has anyone experience of going to the the Energy Ombudsman and can advise me.

Possibly not in this part of the Forum but there are plenty in 'Mortgages & Homes - Energy'.

Not everyone was happy with the Energy Ombudsman's decisions.

JJ_Egan

Post in the Energy section of the energy forum .

wasty

JJ_Egan said:

Post in the Energy section of the energy forum .

Thanks. Done.

red_boots2

I have. Found them to be a complete waste of time who sided with the the Energy company and ignored pretty much everything I sent them

Had my meter changed to a smart meter - it broke, they botched the fix three times including breaking the cupboard it was in and no showed four appointments. The Ombudsman agreed with the Energy company that their 'goodwill gesture' of £30 was compensation enough for three days off of work and a cupboard replacement

wasty

red_boots2 said:

I have. Found them to be a complete waste of time who sided with the the Energy company and ignored pretty much everything I sent them

Had my meter changed to a smart meter - it broke, they botched the fix three times including breaking the cupboard it was in and no showed four appointments. The Ombudsman agreed with the Energy company that their 'goodwill gesture' of £30 was compensation enough for three days off of work and a cupboard replacement

Thanks re_boots2 So many people saying that about the Ombudsman that I am having second thoughts, and just accepting the energy company’s offer.

Having watched the Watchdog programme where they said that there were untrained people installing the smart meters, I decided against having one.

Sorry to hear about all the damage your energy company did, have you thought about trying one of the No Win No Fee solicitors?

HeinzVarieties

I ended up getting about £200 in compensation via the EO over a disputed £40 debt that was IIRC a £40 credit in reality with Together Energy.

It was a bit of a faff and they failed to implement their initial offer, and then they failed to implement the EO adjudicator ruling but did eventually comply the third time.

red_boots2

wasty said:

red_boots2 said:

I have. Found them to be a complete waste of time who sided with the the Energy company and ignored pretty much everything I sent them

Had my meter changed to a smart meter - it broke, they botched the fix three times including breaking the cupboard it was in and no showed four appointments. The Ombudsman agreed with the Energy company that their 'goodwill gesture' of £30 was compensation enough for three days off of work and a cupboard replacement

Thanks re_boots2 So many people saying that about the Ombudsman that I am having second thoughts, and just accepting the energy company’s offer.

Having watched the Watchdog programme where they said that there were untrained people installing the smart meters, I decided against having one.

Sorry to hear about all the damage your energy company did, have you thought about trying one of the No Win No Fee solicitors?

In the end I decided to cut my losses and move on, as I figured after the Ombudsman ruling in the providers favour it was more than likely the Courts would take that view too.