British Gas Pushing People to Fix

British Gas customers have voiced concern over emails they have received from the UK's biggest energy supplier that encourages them to switch to fixed deals that would leave them £100s/yr worse off.

Read the full story here:
'British Gas customers take issue with emails 'pushing' them onto fixed energy deals that would lose them £100s a year'

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Comments

  • QrizB
    QrizB Posts: 13,822 Forumite
    First Post First Anniversary Photogenic Name Dropper
    As a Centrica shareholder (and not a BG customer) I'm all in favour :D
    (Sorry, bad taste?)
    N. Hampshire, he/him. Octopus Go elec & Tracker gas / Shell BB / Lyca mobi. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 30MWh generated, long-term average 2.6 Os.
    Taking a break, hope to be back eventually.
    Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs.
  • wild666
    wild666 Posts: 2,117 Forumite
    First Post Name Dropper First Anniversary Combo Breaker
    A fishing exercise by BG to try and get people to fix even if rates don't go down. 
    Someone please tell me what money is
  • wittynamegoeshere
    wittynamegoeshere Posts: 655 Forumite
    First Post First Anniversary Name Dropper Combo Breaker
    edited 13 December 2021 at 6:24PM
    The message (shown at the above link) heavily implies that this is the one and only option, and that you must click the button.
    This is no accident, it's obviously designed to manipulate their customers into choosing the more expensive option.
    Hopefully this will all explode into some kind of mis-selling compensation thing over the next year or so.  Those Centrica shares will drop like a stone as soon as they're forced to pay the first claim, setting the precedent for automatic compensation for all their customers.
    Refund of the extra paid + interest + compensation all round.  Actually I might just short their shares.
  • Grizzlebeard
    Grizzlebeard Posts: 282 Forumite
    First Anniversary Name Dropper First Post
    edited 13 December 2021 at 7:08PM
    MWT said:
    Like all the other suppliers, Octopus included, they are obliged by Ofgem rules to offer their best fixed tariff to existing customers who are nearing the end of their current fixed tariff.
    If Ofgem would like to change the rules then they wouldn't need to do it, but until the rules change these emails will have to keep on going out...
    There.s a difference between "offering" and encouraging or "Pushing".

    BG make their absolutely worst tariff offers sound like they're doing the customer a favor. They are not!

    Did you even (.. REDACTED...) ?

    Edit: In an angry moment I posted a rather hostile sounding observation. I've since removed it, with apologies.

  • bristolleedsfan
    bristolleedsfan Posts: 12,081 Forumite
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    edited 13 December 2021 at 7:29PM
    E.on Next existing customers  - 18 month fix no exit fees
    Random region, based on 2900 E, 12000 Gas  £1582.58 per year
    https://www.eonnext.com/tariff-search -  Fix to 2023 v3 Direct Debit version
    Octopus Energy  Loyal Octopus 12M Fixed December 2021 v1 no exit fees - £1733 based on same region and consumption

  • By the way, is this a tariff with £150 exit fees (dual fuel)?

    As discussed in this thread -
     https://forums.moneysavingexpert.com/discussion/6319570/bg-exclusive-fix-oct-2023

  • MWT
    MWT Posts: 9,241 Forumite
    First Anniversary First Post Name Dropper
    By the way, is this a tariff with £150 exit fees (dual fuel)?

    As discussed in this thread -
     https://forums.moneysavingexpert.com/discussion/6319570/bg-exclusive-fix-oct-2023

    Yes it is, £75 for each.

  • wittynamegoeshere
    wittynamegoeshere Posts: 655 Forumite
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    edited 13 December 2021 at 10:43PM
    Blimey, is there any kind of cap on exit fees?  I'm guessing not.
    All those ex-PPI lawyers will be looking for something else to do.  We can all look forward to the ads on daytime TV next year... "Did you switch tariffs during last winter?  You may have been mis-sold and can claim £££s back", with video of £20 notes flying through someone's letterbox while they leap in the air with joy.
    Seriously, the suppliers are setting themselves up for a massive fall with this nonsense.  They definitely will not get away with this.
  • QrizB
    QrizB Posts: 13,822 Forumite
    First Post First Anniversary Photogenic Name Dropper
    Seriously, the suppliers are setting themselves up for a massive fall with this nonsense.  They definitely will not get away with this.
    I'm pretty sure they will get away with it, as MWT said above they're doing exactly what Ofgem has told them to do.
    N. Hampshire, he/him. Octopus Go elec & Tracker gas / Shell BB / Lyca mobi. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 30MWh generated, long-term average 2.6 Os.
    Taking a break, hope to be back eventually.
    Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs.
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