Virgin voucher

gunboat4

Hi, sadly we have decided to cancel our family holiday to the USA next month. Virgin holidays say I have up to 3 weeks before flight to either change holiday dates or except a voucher….A cash refund is not an option, apparently.VH are telling me all vouchers are atol protected but then I’m reading they are not if virgin go bust down the road. I’ve also read I can insist on a cash refund. Any advice on taking a voucher and potential problems I could come across? Thanks.

onashoestring

As you have decided to cancel, you are not entitled to a cash refund. 

( You would be entitled to a refund if VH had cancelled.) 

With Virgin Holiday’s flexible booking policy, if you change your mind you can change the dates, the destination with no admin fees. ( which is a lot better than a lot of companies ). If the holiday you book costs more you’ll have to pay the extra, if the cost of the holiday decreases, then they say they will refund the difference.

If you don’t want to book another holiday now, you have the option to  cancel your holiday and receive a holiday vouchers instead. 

NoodleDoodleMan

" I’ve also read I can insist on a cash refund."

As above - only if Virgin cancel.

MalMonroe

Virgin may cancel. And in view of what Boris has said today that could very well be a possibility. 

There's some good info on the MSE page in the link below from 8 Dec, together with the warning that things are changing all the time. 

https://www.moneysavingexpert.com/news/2020/02/coronavirus-travel-help-and-your-rights/#booked

Scroll down to 'if my flight or holiday goes ahead but I don't want to travel - or can't - what are my rights?'

Alan_Bowen

If the voucher is to be ATOL protected, it must be issued by next Monday 20th December. The CAA has confirmed they will not protect any Refund Credit Notes issued after that date, and ATOL protection, if they were to fail, will expire at the end of September next year, so you need to have booked a new holiday before then to keep ATOL protection

swan6060

I think they do give a refund but it takes as long as 6 months. So they insist on the voucher.

Westin

swan6060 said:

I think they do give a refund but it takes as long as 6 months. So they insist on the voucher.

I think this was possibly in the past. Not so now.