Symbio Asking for Money with Menaces

David_Martins-Hesp

In August 2021 I transferred mid-contract from Symbio to Eon Next due to poor service and over billing.  I gave a final reading and was subsequently advised by Eon that this had been accepted.  All bills from Eon have been based on that reading.  Then in September I received a bill from Symbio for a much higher energy reading than the closing value.  I wrote to them asking for an amended bill but by then had stopped trading.  I got an automatic email from Symbio saying Eon Next would contact me.  Today I received an email from Symbio demanding payment of a final bill which, unless it was the one sent in September, I haven't received.  The email demands payment which surprises me as I was being over billed and should have been a credit.  I responded to this but again I get an automated response referring me to Eon Next or Ofgem.  On trying to raise a complaint through Ofgem the website says they cannot handle it as Symbio has ceased trading.  

Symbio's most recent email is threatening to refer the matter to a debt collection agency so I am quite concerned but do not know where to go with responding to this.  Anybody have any ideas?

Many Thanks

booshya

David_Martins-Hesp said:

In August 2021 I transferred mid-contract from Symbio to Eon Next due to poor service and over billing.  I gave a final reading and was subsequently advised by Eon that this had been accepted.  All bills from Eon have been based on that reading.  Then in September I received a bill from Symbio for a much higher energy reading than the closing value.  I wrote to them asking for an amended bill but by then had stopped trading.  I got an automatic email from Symbio saying Eon Next would contact me.  Today I received an email from Symbio demanding payment of a final bill which, unless it was the one sent in September, I haven't received.  The email demands payment which surprises me as I was being over billed and should have been a credit.  I responded to this but again I get an automated response referring me to Eon Next or Ofgem.  On trying to raise a complaint through Ofgem the website says they cannot handle it as Symbio has ceased trading.  

Symbio's most recent email is threatening to refer the matter to a debt collection agency so I am quite concerned but do not know where to go with responding to this.  Anybody have any ideas?

Many Thanks

Eon Next, as the gaining supplier, is fully responsible for managing the switch to them.
Complain to them if you have any issue over the switch, such as the old supplier not using the same meter reading to close your account as EonNext used to start their new one.

A creditor reasonably attempting to recover the monies they reasonably believe you owe by contacting you directly, or putting the matter in the hands of agents, in this case debt collectors they appoint, is not acting menacingly.

The creditor, Symbio Energy, may have ceased trading, but they still exist albeit now in administration. The administrators would be failing in their obligations if they failed to attempt to recover monies they believed are owed to the company in order to maximise the return to the creditors of that failed company.

JJ_Egan

Check your closing Symbio readings and balance . cross reference that to Eon opening account .

Rodders53

Symbio Administrators are https://www.azets.co.uk/news-insights/articles/azets-appointed-as-administrators-to-symbio-energy-limited/ and have a dedicated e-mail that you can use to contact them.

Symbios customer portal is still working and you may be able to get bill pdf mailed to you from there? If you can log in.

wild666

If the reading that was accepted by Eon then this should be that Eon owe you money if the reading accepted was e.g. 1234 and the reading they want payment for is 1200. This money should go to the supplier you left, if you have actual bills with customer readings (C) on the bill then you would, IMHO, have a good case against the old supplier demanding the money. I would send them a prove it letter, it can be found on this site, there is a chance that it will be ended when they read the letter.

When you leave a supplier take photo's of the meter reading showing all of the meter with the reading visible in the shot, do this as close to midnight on the last day you're with the leaving supplier.

wild666

wild666 said:

If the reading that was accepted by Eon then this should be that Eon owe you money if the reading accepted was e.g. 1234 and the reading they want payment for is 1200. This money should go to the supplier you left, if you have actual bills with customer readings (C) on the bill then you would, IMHO, have a good case against the old supplier demanding the money. I would send them a prove it letter, it can be found on this site, there is a chance that it will be ended when they read the letter.

When you leave a supplier take photo's of the meter reading showing all of the meter with the reading visible in the shot, do this as close to midnight on the last day you're with the leaving supplier.

The figures should have being the other way round your reading to new supplier 1200 and they claim is 1234.

CRISPIANNE3

Rodders53 said:

Symbio Administrators are https://www.azets.co.uk/news-insights/articles/azets-appointed-as-administrators-to-symbio-energy-limited/ and have a dedicated e-mail that you can use to contact them.

Symbios customer portal is still working and you may be able to get bill pdf mailed to you from there? If you can log in.

I emailed them on the 11 October and only received a reply from them two days ago.  It seems the former staff of Symbio are being kept on to deal with enquiries hence the reason the reply made no sense.