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ATG credit note instead of refund

A theatre performance i had booked throuh ATG have just cancelled the date of the show. ATG have offered a credit note but all the other show dates are booked up.

Typically you can't get through to anyone to discuss. But how do I get a refund, there is no guarantee that I nay want any it her tickets through the year. Can they do this given the show has been cancelled 😭

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