Consumer rights on a faulty cooker that's out of warranty

A_Lert

When dealing with Ao you need to be clear whether arrangements are under the extended warranty, or under consumer rights.

Under consumer rights they can offer the depreciated refund - they don't have to attempt a repair or provide a replacement if they don't want to. You could dispute the refund value but not the idea. If it was a bargain originally and something similar costs more now, tough luck.

Under the warranty it's down to the terms and conditions, but also whether those terms are reasonable. In my opinion for a warranty to expect you to wait six months for a repair is *not* reasonable and the warranty should provide a replacement or money for a replacement. The money should be enough for a comparable product even if that is now more expensive.

pinkdreamfish

A_Lert said:

When dealing with Ao you need to be clear whether arrangements are under the extended warranty, or under consumer rights.

Under consumer rights they can offer the depreciated refund - they don't have to attempt a repair or provide a replacement if they don't want to. You could dispute the refund value but not the idea. If it was a bargain originally and something similar costs more now, tough luck.

Under the warranty it's down to the terms and conditions, but also whether those terms are reasonable. In my opinion for a warranty to expect you to wait six months for a repair is *not* reasonable and the warranty should provide a replacement or money for a replacement. The money should be enough for a comparable product even if that is now more expensive.

Thank you this is very helpful. I will go through the extended warranty paperwork with a fine toothcomb and check the wording. To be honest it hadn't occured to me that I could push back there for a replacement given the time scales we are looking at. I had been focusing on AO, as the retailer. Thank you very much.

Aylesbury_Duck

It's a "fine-toothed comb", by the way.  I don't think a "toothcomb" is a thing 

pinkdreamfish

Aylesbury_Duck said:

It's a "fine-toothed comb", by the way.  I don't think a "toothcomb" is a thing 

Hehe - of course!

Ergates

Aylesbury_Duck said:

It's a "fine-toothed comb", by the way.  I don't think a "toothcomb" is a thing 

How do you keep your teeth neat and tidy then?

Aylesbury_Duck

Ergates said:

Aylesbury_Duck said:

It's a "fine-toothed comb", by the way.  I don't think a "toothcomb" is a thing 

How do you keep your teeth neat and tidy then?

A very fine toothbrush.