Samsung smart tv

markl1970

Hi 
I bought a smart tv from AO online back in October 2019.
Yesterday Wednesday 8th Dec 2021 it started to show a vertical black line on the right hand side of screen.
So rang AO who told me its a manufacturer problem and put me through to samsung who gave me a local repair number.
Fair play to the AO they said samsung told them it would be a repair of a new screen costing £400. 
They stated i would have to pay the call out and repair cost.
£800 for 2 years of use.
I rang the repair number myself after and they said they don't even cover my area. so I rang samsung back and they said that's the only number they have for my area ( Birmingham) and I would have to take it to a local repair or AO.
Any help would be grateful thank you.

markl1970

I just need to know were I stand I believe it to be a manufacturer faulty.

Aylesbury_Duck

In which case, get it inspected and then go back to AO with the findings. If it is a manufacturing fault, they have to provide a repair, a replacement or a partial refund.

sheramber

you can search for a support centre here

https://www.samsung.com/uk/support/service-centre/ brings up several.

The nearest for 'Birmingham' is Nottingham.

markl1970

Finally got it sorted thanks to the great posts and advice for here AA plus ended up getting a % refund thank you MSE.

Aylesbury_Duck

markl1970 said:

Finally got it sorted thanks to the great posts and advice for here AA plus ended up getting a % refund thank you MSE.

That's good news, but how did you manage to get it all sorted in about three hours, outside of normal working hours?  That's either impressive customer service or you have a helpful way in with AO that might be helpful to others in future.