Bukks.co.uk Membership Scam. Details of Company in Denmark

jobertie

From a Danish Government Website: Bukks.co.uk

Directors / Officers

Fire ApS, stiftere, 14 Jan 2021-

Kassia Rudzka Kaasgaard Andersen, reel ejer, 14 Jan 2021-

Morten Schultz Sakariassen, reel ejer, 14 Jan 2021-

Rasmus Kaasgaard Kjær Andersen, direktØr, 14 Jan 2021-

Sakariassen Holding ApS, stiftere, 14 Jan 2021-

GL UK ApS

CVR number

42032670

Address

c/o Group Logistic ApS

Priorparken 833

Postal code and city

2605 Brøndby

They have taken £15 a month out of my account for the last seven months, a membership I am totally unaware of.  Complained to customer service and complained to Claudia. Totally unhelpful, who insisted I took out the membership automatically by purchasing a £3.84 book. She refused to give me a refund or any manager's name except 'Mary'. She tells me I had an automatic membership that I had agreed to.  I did no such thing.  There is nothing in my email correspondence about membership to Buuks.co.uk. Claudia tells me that I need to log in to create an account, but to date, it would not let me in the first instance.  I thought if I had an account and an incorrect password it would let me change the password.  The site just kept coming up with an error on the account in Danish.  This tells me I don't have an account with them, or they are preventing access in the hope I will ignore them taking £15 a month. The site in May 2021 hid any details of or did not put into plain sight their membership commitments.  I signed in as a guest with no intention of a membership.  The site has no contact address and no apparent legal presence in the UK to sue them you have to go to Denmark. Claudia insisted contact only by their email address which just takes you back to Claudia again or the like.  They are total scam artists.

tacpot12

Have you tried to cancel their authority with your bank? 

Penguin_

Looks like a sign up membership which rolls automatically from your first purchase. 

Does say the membership isn't binding & you can cancel anytime after the first month.

sheramber

  The price is shown as 'member's price' with a separate non member's price underneath.

 The 'i' icon beside the member price explains it is for members only and by buying at the member price you are subscribing to a membership of £15 pm.

I guess you didn't read that bit.

It is also explained when you scroll down the page to 

What is Buuks? 

• Buuks.co.uk, was established for those who love books and want to pay the best prices for them. For £15 a month our members can buy the latest arrivals, bestsellers, classics and many more in all genres - at cost price!

• 
  

 

ComicGeek

When I was younger and made a mistake with a clearly identified subscription service, I put my hands up and learnt from my mistake - now it's just instantly labelled as a scam, without any hint of personal responsibility.

Caz3121

jobertie said:

 The site in May 2021 hid any details of or did not put into plain sight their membership commitments. 

this thread was raised in May 2021 and it appears there was information there then from the responses
https://forums.moneysavingexpert.com/discussion/6267928/buuks-membership-scam/p1

sheramber

The site has no contact address and no apparent legal presence in the UK to sue them you have to go to Denmark

terms and Conditions

GOVERNING LAW, JURISDICTION AND COMPLAINTS

The contract including any non-contractual matters is governed by the law of England and Wales. Disputes can be submitted to the restriction of the courts of England and Wales or, if the customer lives in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively.

Pollycat

Caz3121 said:

jobertie said:

 The site in May 2021 hid any details of or did not put into plain sight their membership commitments. 

this thread was raised in May 2021 and it appears there was information there then from the responses
https://forums.moneysavingexpert.com/discussion/6267928/buuks-membership-scam/p1

Indeed.

The people who bought a book from this website at 'membership prices' and feel they have been scammed insist there is nothing about membership on the website.
The people who have looked at the Buuks websites and commented on that thread you have linked to can clearly see that there is.

From the other thread:

Pollycat said:

If you click on the 'i', you get the message that £16.20 is the member's price and if you purchase at member's price you will be automatically subscribed as a member at £15 per month.

The information really is there.

If people don't bother to read it there is every chance that they will be 'scammed' (or 'ripped-off' or 'conned') by other websites.

IvanOpinion

Is it a case of 'should have gone to SpecSavers'?

DCFC79

Its also on a big banner on the main page, says how much the membership is, don't know how long its been there for.

Pollycat

DCFC79 said:

Its also on a big banner on the main page, says how much the membership is, don't know how long its been there for.

This was discussed on the first page of the thread mentioned by Caz3121.
Although one poster said "Anyone doing a search which leads directly to another page on the site would miss it. 
It's not even visible on the home page all the time, it's on a slider which means it's only visible one third of the time." it's very clear to those who read the information on the website properly what this company is about.