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Help please
Ganga
Posts: 4,253 Forumite
in Techie Stuff
I switched on my laptop this morning and opened the browser, typed in B& Q as I need a new fence post, it immediately came up with a new screen saying
Windows Defender-Security Warning
Trojan Spyware
phone 020-8144-4247. , is this a scam number?
how do I get my computer working again
I can’t get past the warning screen
any help will be greatly appreciated
Windows Defender-Security Warning
Trojan Spyware
phone 020-8144-4247. , is this a scam number?
how do I get my computer working again
I can’t get past the warning screen
any help will be greatly appreciated
0
Comments
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Hi,firstly, do not phone that number, it's a scam and will cost you money.Have you tried switching off/ on?What actually happens?Make and model of laptop please.1
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Download and run Malwarebytes (Free). Also run a scan with your AV....For starters.
Drinking Rum before 10am makes you
A PIRATE
Not an Alcoholic...!1 -
It is a Hp Elite 6930P running Windows 10[Deleted User] said:Hi,firstly, do not phone that number, it's a scam and will cost you money.Have you tried switching off/ on?What actually happens?Make and model of laptop please.0 -
I typed in control/ alt/ delete and brought up file manager, deleted the web browser and ran Malwarebytes , it found nothing so I opened settings, Windows Security and selected full scan, it’s been running for over an hour and about half way through, will try it after that and report back1
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Took over one and a half hours for the whole scan to run, no faults found and computer now ok, thanks everyone for the replies/help3
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