Car needs 2nd repair within 6 months from purchase

DB1904

Roxy2018 said:

Ectophile said:

It's old-ish.  And it's an Evoque, so it's bound to go wrong from time to time.

Not that the above has anything to do with your consumer rights.  But it's worth looking around to find a local Land Rover specialist, because you are likely to need them.

Which I fully accept! I know it’s not brand new or even new so things are more likely to go wrong, what I won’t accept is the ignorance of the dealer and how they quite frankly have just fobbed me off

Ok so the dealer isn't interested, do you know what exactly is wrong with the car and who diagnosed it? 

Roxy2018

The first repair got carried out at a JLR garage and they repaired the wiring for the rear differential. 2 months later the car started intermittenly flashing Gearbox Fault on the dash again and after a 2nd trip to the same garage, they confirmed the car would have to undergo further repairs not related to the previous repairs (the error code in the memory was different although the fault on the dash was the same). Their suggestion was to replace the GSM because of the nature of the fault (intermittent). In short: JLR aren't quite sure what's wrong or how to fix it so it's going to be a trial and error sort of scenario...which sounds expensive to me

seatbeltnoob

this is perfectly normal for a 9 year old land rover.

Roxy2018

seatbeltnoob said:

this is perfectly normal for a 9 year old land rover.

Normal or not, it doesn't let the dealer who sold the car of the hook?

movilogo

Get rid of the car ASAP. Landrovers are notoriously unreliable and lunacy to buy outside warranty period. 

[Deleted User]

I'd take it back to the dealer and dump it on their forecourt. Leave the keys with them. Cancel your insurance and road tax. There is no reason you should store it or continue to insure/tax it.

That will also put more pressure on them to settle. Try S75, that's the best option. Beyond that you would need to go via Small Claims Court.

Also don't buy another Landrover, they are extremely unreliable.

Roxy2018

[Deleted User] said:

I'd take it back to the dealer and dump it on their forecourt. Leave the keys with them. Cancel your insurance and road tax. There is no reason you should store it or continue to insure/tax it.

That will also put more pressure on them to settle. Try S75, that's the best option. Beyond that you would need to go via Small Claims Court.

Also don't buy another Landrover, they are extremely unreliable.

I doubt I could do that without incurring costs in case the dealer decides to move it to storage?

Jenni_D

If you've notified them in writing of your rejection, and you return the vehicle accordingly, they have no contractual basis upon which to charge you storage costs.

Roxy2018

Jenni_D said:

If you've notified them in writing of your rejection, and you return the vehicle accordingly, they have no contractual basis upon which to charge you storage costs.

I'd still be the legal owner of the car and therefore responsible if let's say, it was parked up somewhere where it shouldn't have been. I don't trust these guys anymore so would rather have it parked on my drive than not knowing where it is.

Submitted the S75 claim yesterday and it's due to be reviewed soon(ish). Should I in the meantime email the dealer or just leave it? I'd imagine I'll hear back from them if they get a call from the CC company...

Ectophile

If you're doing a Section 75 through the credit company, then do what the credit company asks you to.  They could ask you to hand the vehicle over to them.