Car extended warranty rights

Xandermonn

Early last month my car showed a hybrid system fault. I took it to one of the manufacturer's dealerships to diagnose the problem. They changed the filter but reported the fault was still there. Under the terms of the warranty, they could offer me a refurbished battery as a replacement, however the company they had been using is no longer providing that service. The service manager of the dealership spoke with the manufacturer who have offered me a brand new replacement but without a date for delivery of the new battery. He informed me that the car would still drive safely but I could expect higher fuel consumption. As a cabbie, I've found I'm spending an additional £150-£250 per week extra due to the non-functioning battery. Do I have any recourse for compensation under the Consumer Rights Act 2015. If the situation for the replacement continues for say 10 weeks, I would have paid the equivalent of a new hybrid battery in added fuel costs.

Aylesbury_Duck

Xandermonn said:

Early last month my car showed a hybrid system fault. I took it to one of the manufacturer's dealerships to diagnose the problem. They changed the filter but reported the fault was still there. Under the terms of the warranty, they could offer me a refurbished battery as a replacement, however the company they had been using is no longer providing that service. The service manager of the dealership spoke with the manufacturer who have offered me a brand new replacement but without a date for delivery of the new battery. He informed me that the car would still drive safely but I could expect higher fuel consumption. As a cabbie, I've found I'm spending an additional £150-£250 per week extra due to the non-functioning battery. Do I have any recourse for compensation under the Consumer Rights Act 2015. If the situation for the replacement continues for say 10 weeks, I would have paid the equivalent of a new hybrid battery in added fuel costs.

I wouldn't have thought so, because you're not a consumer.  It's clearly a business purchase.  That means it comes down to the terms of the contract and whether there's provision in it for compensation in this event.

Alderbank

 As a cabbie...do I have any recourse for compensation under the Consumer Rights Act 2015. 

No.

If the car had been just for your private non-business use then you would have been a consumer and your rights would have been different.

born_again

Wondering just what a filter has to do with a "hybrid system fault"

Also new or 2nd hand car, given you mention Extended Warranty?